Luis Narvaez Email & Phone Number

As an IT Project Manager, my primary focus is on developing and implementing streamlined processes for ICUBA's Annual Enrollment process and various technical projects. I work closely with internal and external stakeholders to ensure smooth project execution and deliver exceptional results. With a strong emphasis on data automation, I strive to optimize efficiency and align project objectives with ICUBA's strategic priorities. My expertise lies in conducting comprehensive data analysis, which plays a pivotal role in driving decision-making and project planning. By harnessing the power of data, I identify valuable insights and trends that inform project strategies. Collaborating closely with stakeholders, I define clear project objectives, establish measurable deliverables, and create a roadmap for success. Through effective resource allocation and assembling highperforming teams, I ensure the smooth execution of product releases and project rollouts. In addition to managing projects, I actively engage with stakeholders to implement and refine operational processes and programs tailored to the unique needs of ICUBA Management, Brand Partners, and Member Schools. Embracing automation tools and technologies, I optimize data management, streamline workflows, and enhance operational efficiency. By leveraging emerging technologies such as artificial intelligence and robotic process automation, I continuously seek opportunities to drive innovation, maximize productivity, and improve overall performance.

Tamarac, Florida, Us

Managed the municipality's pension program, overseeing enrollment, contributions, and maintaining accurate pension records in compliance with applicable regulations. Developed automated workflows using MS Power Automate to manage FMLA requests, including notifications, approvals, and tracking of leave status, reducing manual effort, and ensuring compliance with FMLA regulations.Utilized MS Power Platform tools, such as Power Automate, to automate repetitive HR tasks, including data entry, report generation, and notification workflows, improving efficiency, and reducing manual effort. Conducted pension program orientations and provided guidance to employees regarding pension eligibility, contribution options, and retirement planning. Assisted employees with pension-related inquiries, such as benefit calculations, retirement projections, and survivor benefits, providing accurate information and exceptional customer service. Participated in the implementation and upgrades of pension administration systems, collaborating with IT teams to integrate automation tools and streamline pension-related processes. Streamlined FMLA documentation management by integrating Adobe Sign into the process, allowing for electronic signatures and eliminating the need for manual paperwork and physical document storage.

Fort Lauderdale, Fl, Us

Maintained and updated NSU’s Benefits website using CMS Cascade (HTML/JavaScript), leveraging automation tools to streamline the process and ensure accurate and up-to-date information for employees. Provided management planning and control information by collecting, analyzing, and summarizing employee benefits data and trends using automated reporting and analysis tools (Power Query). Audited renewal and new business documentation and materials to ensure accuracy, utilizing automation solutions to streamline the auditing process and minimize errors. Provided excellent customer service to all levels of employees, encouraging timeliness and accuracy of completed paperwork and facilitating problem resolution through the implementation of selfservice portals and automated workflows. Analyzed a large amount of benefits premium data to ensure premiums were collected correctly based on different scenarios such as Qualifying Life Events, unpaid leave of absence, and/or system miscalculations, leveraging automation technologies to expedite the process. Assisted both the Director of Benefits and Senior Benefits Specialist with FMLA/STD administration, utilizing automation tools for document tracking, eligibility verification, and notifications. Assisted the Senior Retirement Plan Administrator with 401(k) distribution approvals such as loans, cash, and hardship withdrawals following university retirement guidelines. Conducted the Employee Benefits presentation, enhancing it through automation by incorporating interactive elements, data visualizations, and self-guided modules for improved engagement and understanding. Provided assistance to employees with insurance issues or questions about university benefits through automated self-service options, reducing the need for manual intervention and improving efficiency in addressing inquiries.

Fort Lauderdale, Fl, Us

Cleveland, Ohio, Us

Miami, Florida, Us

Data Management And Analysis, Information Technology

Bachelor'S Degree, Hospitality Administration/Management