Highly skilled, adaptive, and bilingual IT Professional with a background of success leading helpdesk training sessions to develop highly qualified tech teams, handling network management, and delivering effective technical support. Detail-focused thought leader with a commitment to provide outstanding IT services and facilitate organizational efficiency and productivity. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills, as well as budget management, policy development, and resource allocation expertise.Currently, I am the Desktop Support Team Lead with TATA Consultancy Services. Under my leadership, I guide newly recruited techs in relevant procedures and policies, and host weekly meetings to communicate team changes and project updates. I also coordinate with clients for greater comprehension of tech requirements, oversee smartphone and VoIP phone configuration, and support clients with VPN setup and Remote Access to Citrix Workspace. In addition, I liaise with senior leadership, stakeholders, and IT security teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, results-oriented, adaptive, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am pursuing new opportunities and can be reached through this profile, or by phone at: 347-339-8505