Hey there, I'm Luis Botello, your go-to tech aficionado! From Technical Support & Troubleshooting to Ticketing System Management, I've got the skills to tackle any IT challenge. I thrive on guiding users through software installations, optimizing processes, and diving deep into Operating Systems like Windows and Linux. Recently, I earned my Google IT Support Certificate with Merit, further fueling my passion for all things tech. But it's not just about the tech talk; I'm all about stellar customer service and effective communication. Let's connect and geek out over IT solutions or explore exciting opportunities together!With over a year of experience in operational roles at Amazon Warehouse Fulfillment Center / IXD Center, I've honed a diverse skill set that extends beyond technical proficiency. As a Problem Solve/AFE Process Guide/Learning Trainer, I've demonstrated leadership prowess by leading teams through periods of heightened workload while maintaining productivity levels above target goals. My knack for problem-solving has been pivotal in achieving a 20% reduction in processing errors and implementing new training programs resulting in a 30% decrease in onboarding time. Through my proactive approach and commitment to Operational Excellence initiatives, I've facilitated continuous improvement metrics and fostered a culture of learning and development among team members.My journey into technology and operational excellence stems from a deep-rooted passion instilled in me by my dad, who is an IT Engineer. Since childhood, I've been fascinated by computers and systems, and this passion has been a driving force in shaping my career path. Beyond the professional realm, you'll find me indulging in my love for fitness at the gym or diving into the latest advancements in technology.