Luis C. Email & Phone Number

United States

-Achieved a 20% reduction in network downtime through proactive troubleshooting and configuration of network and server hardware.-Implemented process improvement initiatives that resulted in 30% increased operational efficiency in data center operations.-Successfully coordinated remote hands support, reducing problem resolution time by 15%.-Conducted comprehensive site audits, ensuring safety and quality standards were met and exceeded.-Produced and presented reports to management on metrics and project status, aiding in data-driven decision-making.-Innovated solutions to optimize equipment installation procedures, resulting in a 10% time-saving.

-Resolved hardware and software issues promptly, contributing to a 15% improvement in end-user satisfaction.-Installed and configured computer systems, leading to a 10% reduction in system downtime.-Conducted training sessions for employees, resulting in a 20% increase in IT system proficiency.-Collaborated with IT teams to implement system upgrades, improving overall system performance.-Maintained documentation of IT systems, troubleshooting procedures, and user guides for enhanced efficiency.

-Assisted in the administration and maintenance of the company's network infrastructure.-Participated in the installation and configuration of routers, switches, and firewalls.-Conducted regular network monitoring and implemented security measures.-Collaborated with senior network administrators on troubleshooting and resolving network issues.-Contributed to the development of network documentation and standard operating procedures.-Collaborated with onsite technical leads on various IT-related projects, contributing to a 15% increase in project success rates

Associate Of Science - As, Cyber Security

Bachelor'S Degree, Psychological Science