Luis Fernando Caballero

Luis Fernando Caballero Email and Phone Number

Regional Demand and Delivery Manager - IT Infrastructure @ Anheuser-Busch InBev
Colombia
Luis Fernando Caballero's Location
Colombia, Colombia
Luis Fernando Caballero's Contact Details

Luis Fernando Caballero work email

Luis Fernando Caballero personal email

n/a
About Luis Fernando Caballero

I have been working with nearly 20 years experience in managing the delivery of IT infrastructure services in a multi-national environment.Strong organisational, leadership and strategic thinking skills combined with a broad technical knowledge and a focus on delivering services from the IT organisation, utilizing a best practice service & delivery management methodologies to achieve success.Excellent communicator at all levels, strong leadership and people skills, establishing and promoting robust relationships with stakeholders, teams and strategic partners to ensure quality delivery with pace. Experience in the Implementation the Regional technical projects like Digital Solutions, Network, Enterprise services, EUC and security services in order to ensure the best User experience of the IT services.

Luis Fernando Caballero's Current Company Details
Anheuser-Busch InBev

Anheuser-Busch Inbev

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Regional Demand and Delivery Manager - IT Infrastructure
Colombia
Website:
pivaratrebjesa.com
Employees:
55
Luis Fernando Caballero Work Experience Details
  • Anheuser-Busch Inbev
    Regional Demand And Delivery Manager - It Infrastructure
    Anheuser-Busch Inbev
    Colombia
    View
  • Anheuser-Busch Inbev
    Regional Demand & Delivery Manager - It Infrastructure
    Anheuser-Busch Inbev Feb 2020 - Present
    Bogotá, Distrito Capital, Colombia
    Currently responsible for the delivery of digital solutions in the region MAZ (Middle Americas Zone) based on cloud and that increase the productivity of employees.• In the last year, I'm in charge initiatives that simplify the operations of IT services and reduce their OPEX, such as:Azure Cloud servicies Migration +/- 1200 servers (420 applications servers)Windows 2008 mitigation : migration and decommission +/- 500 servers in EoL.7K users were updated with digital services (WVD, O365, SP, TCs)I'm in charge to manage the IT projects budget: USD 14,5 Millions
    View
  • Anheuser-Busch Inbev
    Regional Customer Service Manager
    Anheuser-Busch Inbev Aug 2018 - Feb 2020
    Bogotá D.C. Area, Colombia
    Responsible for taking care and improvement of the users experience. My focus in creating the best experience to our users, optimizing procedures, and looking strategically to the availability of operation. I'm in charge for design and implementation of Continuous Process Improvements as needed to enhance the Customer Experience and management the priority of the requests from customers including managing the support case/ticketing queues, pro-actively dealing with each case with consistent and effective client communication until resolution in order to ensuren the services level agreement (SLAs).
    View
  • Anheuser-Busch Inbev
    Regional Workplace Lead - Copec
    Anheuser-Busch Inbev Apr 2017 - Jul 2018
    Colombia
    Responsible for manage, plan and organize Services & Operations Solutions COPEC (Colombia, Perú and Ecuador) to ensure the stable operation the related to Workplace services and assigned services. This includes optimizing key functional areas, particularly onsite services and Identifying and assessing customers’ needs to achieve satisfaction.
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  • Sabmiller
    Regional Head Of End User Computing - Latam
    Sabmiller Apr 2016 - Apr 2017
    Colombia
    SABMiller is one of the world’s leading brewers, with a turnover of over $25bn (FTSE 20), EBITA of approximately $4bn and a headcount of approximately 70 000 people. I am accountable for provide all the technical support required to service our users and the facilities at our business sites into the 7 countries in LATAM – 13.000 users. Control the Budget: USD 12.5 Millions :• Mobility, Mobile Voice & Data Services• Desktop Services, On Site Support & Device Provisioning Services• Print Services• Image Management, Software Packaging & Distribution Services• Directory and Authentication Services• Single-Sign-on Services
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  • Sabmiller
    Telephony Service Manager Latam
    Sabmiller Feb 2015 - Mar 2016
    Colombia
    I was responsible for managing the end-to-end life cycle of the Fixed Voice, Mobile Voice, IP Telephony & Voice Mail services. Control the Budget: USD 4.5 Millions• Mobile Device: 14.500 devices• Telephony Fixed devices: 12.300 devices
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  • Sabmiller
    Services Delivery Manager
    Sabmiller Nov 2012 - Jan 2015
    Bogotá
    Responsible for manage, plan and organize overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes optimizing key functional areas, particularly local application maintenance, onsite services and network, telecommunications and server infrastructure.Responsible for the implementation the Cisco IP Telephony services in 18 sites - 2300 users. I'm in charge to manage the budget: USD 32 Millions
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  • Sabmiller
    Regional Technical Project Manager Latam
    Sabmiller Jan 2011 - Nov 2012
    Bogotá
    Responsible for the design and implementation of the technical projects like:LAN Refresh: about 900 devices switches were implemented by LatAm.Telesales solution - People:650Design and implementation - new HUB Office Miami
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  • Sabmiller
    Information Technology Coordinator
    Sabmiller Apr 2008 - Jan 2011
    Bogotá
    Coordinate operation and services IT - Telecommunications, wintel services, EUC and application services
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  • Bavaria
    Telecommunications Specialist
    Bavaria Aug 2003 - Mar 2008
    Bogotá
    Responsible for manage the telecommunication services to 52 sites - WAN, LAN, Voices
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Luis Fernando Caballero Skills

Project Management Information Technology Team Leadership It Service Management It Management Management Strategy Itil It Operations It Service Delivery It Strategy Networking Technology Integration Business Strategy Infrastructure Microsoft Technologies Datacentres Server Consolidation Windows Server It Outsourcing Outsourcing Management Drp Sap R/3 Telecommunications Strategic Planning

Luis Fernando Caballero Education Details

Frequently Asked Questions about Luis Fernando Caballero

What company does Luis Fernando Caballero work for?

Luis Fernando Caballero works for Anheuser-Busch Inbev

What is Luis Fernando Caballero's role at the current company?

Luis Fernando Caballero's current role is Regional Demand and Delivery Manager - IT Infrastructure.

What is Luis Fernando Caballero's email address?

Luis Fernando Caballero's email address is lu****@****ler.com

What schools did Luis Fernando Caballero attend?

Luis Fernando Caballero attended Instituto Europeo De Posgrado - Iep, Universidad Antonio Nariño, Universidad Antonio Nariño.

What skills is Luis Fernando Caballero known for?

Luis Fernando Caballero has skills like Project Management, Information Technology, Team Leadership, It Service Management, It Management, Management, Strategy, Itil, It Operations, It Service Delivery, It Strategy, Networking.

Who are Luis Fernando Caballero's colleagues?

Luis Fernando Caballero's colleagues are Nikola Batricevic, Milutin Blecic, Jovan Vukic, Vukcevic Milijana, Djordan Dejan, Filip Nikcevic, Balša Poleksić.

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