Luis Fernando Caballero Email & Phone Number

Colombia

Bogotá, Distrito Capital, Colombia

Currently responsible for the delivery of digital solutions in the region MAZ (Middle Americas Zone) based on cloud and that increase the productivity of employees.• In the last year, I'm in charge initiatives that simplify the operations of IT services and reduce their OPEX, such as:Azure Cloud servicies Migration +/- 1200 servers (420 applications servers)Windows 2008 mitigation : migration and decommission +/- 500 servers in EoL.7K users were updated with digital services (WVD, O365, SP, TCs)I'm in charge to manage the IT projects budget: USD 14,5 Millions

Bogotá D.C. Area, Colombia

Responsible for taking care and improvement of the users experience. My focus in creating the best experience to our users, optimizing procedures, and looking strategically to the availability of operation. I'm in charge for design and implementation of Continuous Process Improvements as needed to enhance the Customer Experience and management the priority of the requests from customers including managing the support case/ticketing queues, pro-actively dealing with each case with consistent and effective client communication until resolution in order to ensuren the services level agreement (SLAs).

Colombia

Responsible for manage, plan and organize Services & Operations Solutions COPEC (Colombia, Perú and Ecuador) to ensure the stable operation the related to Workplace services and assigned services. This includes optimizing key functional areas, particularly onsite services and Identifying and assessing customers’ needs to achieve satisfaction.

Colombia

SABMiller is one of the world’s leading brewers, with a turnover of over $25bn (FTSE 20), EBITA of approximately $4bn and a headcount of approximately 70 000 people. I am accountable for provide all the technical support required to service our users and the facilities at our business sites into the 7 countries in LATAM – 13.000 users. Control the Budget: USD 12.5 Millions :• Mobility, Mobile Voice & Data Services• Desktop Services, On Site Support & Device Provisioning Services• Print Services• Image Management, Software Packaging & Distribution Services• Directory and Authentication Services• Single-Sign-on Services

Colombia

I was responsible for managing the end-to-end life cycle of the Fixed Voice, Mobile Voice, IP Telephony & Voice Mail services. Control the Budget: USD 4.5 Millions• Mobile Device: 14.500 devices• Telephony Fixed devices: 12.300 devices

Bogotá

Responsible for manage, plan and organize overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes optimizing key functional areas, particularly local application maintenance, onsite services and network, telecommunications and server infrastructure.Responsible for the implementation the Cisco IP Telephony services in 18 sites - 2300 users. I'm in charge to manage the budget: USD 32 Millions

Bogotá

Responsible for the design and implementation of the technical projects like:LAN Refresh: about 900 devices switches were implemented by LatAm.Telesales solution - People:650Design and implementation - new HUB Office Miami

Bogotá

Coordinate operation and services IT - Telecommunications, wintel services, EUC and application services

Bogotá

Responsible for manage the telecommunication services to 52 sites - WAN, LAN, Voices

Master Of Business Administration (M.B.A.)

Master Degree - Information System Auditor

Bachelor'S Degree, Computer Science, Auditor Of System