Luis Calderon Email and Phone Number

• Leading a team of four product owners to deliver next phase of the project• Collaborating with stakeholders including Senior Executives in the U.S. and Spain to determine best solution approach for application, business requirements and integration challenges• Providing subject matter expertise for depot support activities in all areas of the logistics life cycle for Costco Spain including end-to-end business processes, finance implications (freight charges), and root cause analysis for incidents• Coordinating and drove completion of required milestones for successful Release 1 & 2 Go-Live for Depot project• Defining IT Operating Model for Depot and SAP applications for Go-Live readiness as well as post Go-Live support• Overseeing integration workstream between SAP S/4 system and Microsoft Azure including, timeline, scope, test plan and resources assigned to the project• Providing strategic direction to internal and external teams to adhere to project timeline and business needs• Providing guidance and recommendations to project leadership as well as Spain local IT team for project related decisions and successful delivery• Planning and executing in-country workshops with Spain local team (IT and Business) as well as vendors to capture requirements and project decisions following U.S. standards• Ensuring alignment and coordination between two vendor teams for completion of integration milestones• Reviewing and providing feedback for test plan, scripts and cases for integration and application functionality during Integration testing phase and UAT• Assisting and providing required updates in the review of vendor contract changes pertaining to integration and SAP scope

• Facilitated and drove IT initiatives for Mexico• Published weekly LATAM Region Status Report for Executives within IT to provide insights and visibility of regional projects and activities• Assisted and provided guidance to Mexico’s IT Director in execution of both local and global projects and initiatives• Co-created the Mexico Nearshore strategy with Mexico’s IT Director to increase the development capacity for the U.S. Warehouse Solutions vertical• Led and coordinated the creation of more robust processes for Security Incidents and Vendor Risk Assessment for Mexico with the intent to deploy these processes to all the regions• Drove the expansion of Mexico’s usage of ServiceNow to enable the “business requirements” capability, including demos, training and adoption tracking• Created Op Model strategy for Mexico to move towards a DevOps IT organization and identifying opportunities for resource and skill sets needs• Mentored three junior team members resulting in the promotion of one junior team member to Project Manager 1, as well as providing coaching and feedback to three peer team members on an ad-hoc basis• Led RFP creation for the Supplier/Product Information Management System which will be a key factor for the modernization efforts globally

• Coordinated and led a Capacity Assessment for Costco's EU landscape, identifying potential areas of improvement and extra cost savings for the region• Negotiated cost and terms of SOW with vendor for China’s second warehouse opening to ensure scope remained intact and price did not increase• Managed Cost Plans in ServiceNow to keep budget and forecast up-to-date• Coordinated and delivered SAP MaxAttention effort for China on-time and within budget which included areas of: S/4HANA Readiness Check, Capacity Planning, Security, Technical Architecture and Infrastructure• Provided technical and project guidance to the EU SAP Security Roles Redesign project team• Worked closely with Infosec and EU local team to gather requirements for PCI assessment in Spain and France resulting in the successful and on-time completion of the assessment• Worked with ECM team to implement Docusign tool in France which later led to the implementation and adoption of Docusign in other regions• Led the planning team for Warehouse Expansion in China, which included changes to the system as well as introducing new functionality and enhancements• Assisted leadership team in creating an strategic plan for future goals and expansion of the IT International Team• Consistently mentored three junior team members resulting in the promotion of one junior team member to Operations Analyst 2

• Delivered a Data Warehouse Modernization project which consisted in 26 reports for the areas of Finance, Buying, Marketing and Sales using Enterprise HANA 2.0 and SAP Analytics Cloud• Delivered first phase of User Stories for Mexico’s implementation of S/4HANA ERP system• Maintained end-to-end Finance lifecycle for Mexico projects which include, Purchase Order creation in ServiceNow, Contracts creation, Change Requests, Cost Plans and Invoices• Coordinated and managed logistics for business trips for the Mexico Project Team• Managed Executive Stakeholders relationships to foster collaboration and build trust between all teams• Partnered with third party vendors to ensure Costco’s mission and vision are always followed• Coordinated proper communication for all parties involved in escalations to minimize risks to project timelines and financial impacts• Published weekly status updates for all Mexico projects and distributing them to Executives, IT Directors and managers• Helped and mentor new team members in different areas such as: Costco Culture, project assigned activities, career development and training opportunities

• Led a team of 20+ functional and development resources to ensure on-time delivery of bug fixes and design changes during a post Go-Live Project following the Agile Methodology of code deployment to Production in weekly sprints• Owned eight key business process areas. Responsible for developing business process designs, leading process walkthroughs with various levels of stakeholders, refining requirements, and resolving open items• Lead Functional designer for complex loyalty related enhancements and interfaces. The interfaces consisted of multi-system integration, which included Legacy System, POS, MDM, Ecommerce, IBM Middleware, as well as other third-party systems• Worked with Solution Architects to create and review functional designs for utility programs needed to fix corrupted data (e.g. Master Business Partner data, service contracts) and resolve interface sync errors (e.g. financial transaction reconciliation from the GL to CRM)• Configuration Lead for the SAP CRM application and created CRDs (configuration requirements documents)• Coordinator for various teams, including SAP Developments, SAP Basis, and Integration, for activities such as environment build, cutover tasks, and system refresh and/or system upgrades• Provided technical expertise to stabilize search engine before rollout to 400+ warehouses• Provided IT support for the SAP CRM application to 500+ locations across U.S., Canada and Puerto Rico using different tools (e.g. ServiceNow, Splunk, HP ALM, SAP Service Portal)

• Conduct marketing research to identify best prospects located in the warehouse sales area. • Meet with business owners and assess business to determine Costco merchandise and services that offers benefits to the member.• Assist businesses with merchandising ideas and special orders. • Meet with large businesses to schedule and conduct on-site membership events.• Promote good community relations by attending and participating in local community events, trade shows, Chamber of Commerce meetings, and local charity events.• Assist Membership/Marketing Manager with formulating and carrying out marketing plans such as, membership incentive programs and marketing campaigns.

• Different areas of Costco's warehouse operations including, Bakery, Merchandising and Front-End