Luis Cazares Email and Phone Number

WWW. RedstoneOutdoorlivingandLandscape.com

Core QualificationsNew and Pre-Owned Auto SalesE-CommerceCustomer ServiceInventory ManagementStrategic NegotiationsIndustry TrendsProfessional Experience-Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options.-Strategically negotiate with customers to close on deals and increase sales; personally work deals, interest rates, leases, and calculate financial requirements prior to obtaining approval from dealership manager and F&I manager.-Qualify and follow up on warm Internet leads regarding new and pre-owned vehicle availability, price, and options.-Maintain contact with customers via email, phone calls, and regular updates on promotional offers.-Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.-Used consultative sales process to match customers with vehicles suiting their needs.-Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.-Researched new automotive releases to maintain knowledge on new products and trends.-Informed customers on associated dealer services and products such as extended warranties.-Followed up and responded to warm Internet leads and customer questions on vehicle availability, price, and options; field inquiries from AutoTrader, TrueCar, and Edmunds websites.-Interviewed prospective customers to identify purchasing needs and articulate vehicles value and benefits.-Scheduled prospective customer appointments to direct sales traffic to dealership.-Investigated and resolved grievances from existing and prospective customers, and forwarded unresolved complaints to designated departments for additional investigation.-Maintained currency on industry trends, new and pre-owned vehicle inventories, and individual vehicle features.

ROLES AND RESPONSIBILITIES:Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.CUSTOMER EXPERIENCE AND SALESFully accountable for the customer experience in my store, execution of sales, service and customer experience initiatives in store.SUPERVISE STORE PERSONNEL TO:Meet and exceed assigned goals for: customer experience and reputation, sales and service, revenue and productivity.the right customer behaviors defined by Delivering an Extraordinary ExperienceConsistently demonstrate excellent leadership and coaching skillsCreate a work environment where motivated people can excelSupport Team and assist with customer transactionsCoach and counsel personnel on “opportunities” with key sales and reputation metrics, recognize positive performance against key sales and reputation metrics and hold people accountable for poor performanceResolve or escalate appropriately any billing or service issuesLeads marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.EMPLOYMENT MANAGEMENT AND DEVELOPMENTInterview, hire and make necessary discipline decisions, including terminations, for store personnelInspire and engage employees by motivating team to succeedDevelop employees for growth and promotion by delegating appropriate responsibilities and inspecting completionDevelop and execute individual development plans for store personnelObserve and coach employees to provide feedback around sales technique effectiveness and providing excellent customer serviceEnsure personnel adhere to the Code of Business ConductFully understand and assist in educating personnel on the compensation plan and ensure employees know how to maximize

ROLES AND RESPONSIBILITIES:Leadership training, Pos and multiple wireless activation portal training of all staff, cash balance and Banking. PNL reviews and Payroll.CUSTOMER EXPERIENCE AND SALESLead Team members to be the experts and to term from co workers as well as from customers. Building a friendly and inviting culture for our customers. SUPERVISE STORE PERSONNEL TO:Inform customers of new sales and promotions.Train staff how to devolve sales skills by working together and learning from each other.Create a positive store moral and positive sales culture.EMPLOYMENT MANAGEMENT AND DEVELOPMENTInterview, hire and make necessary corrective action plans.Inspire by working with the team as a leader.Develop employees for growth and promotion by delegating appropriate responsibilities and inspecting completionDevelop and execute individual development plans for store personnelObserve and coach employees to provide feedback around sales technique effectiveness and providing excellent customer serviceEnsure personnel adhere to the Code of Business ConductFully understand and assist in educating personnel on the compensation plan and ensure employees in knowing how to maximize sales

ROLES AND RESPONSIBILITIES:Inventory of store display Visual appearance of Arcade RoomRepair arcade and vending Balance store tokens against store coin machineCUSTOMER EXPERIENCE Provide a friendly enviorment for familiesSUPERVISE STORE PERSONNEL TO:keep a clean Game roomAttend kids and parents at the display counterKeep arcades running and report problems to Game Room tech