• Handles high volume patient related inbound and/or outbound contacts in a consistent and customer focused manner• Develops and maintains strong working relationships with patients, field staff, volunteers, and health care systems• Helps about 20 patients per day to complete treatment protocol by removing barriers to care and providing appropriate transportation, lodging and other resources• Captures complete patient information and documents interaction in the constituent… Show more • Handles high volume patient related inbound and/or outbound contacts in a consistent and customer focused manner• Develops and maintains strong working relationships with patients, field staff, volunteers, and health care systems• Helps about 20 patients per day to complete treatment protocol by removing barriers to care and providing appropriate transportation, lodging and other resources• Captures complete patient information and documents interaction in the constituent database, including identification and documentation of unmet needs Show less

• Managed project using Lean methodology to improve the organization and efficiency of the ED Volunteer Program by creating an ED Volunteer manual and training volunteers on the new processes• Led and facilitated meetings with ED staff, Patient Experience managers, and volunteers to set objectives to support overall goals for the Volunteer program• Worked with team to organize a system-wide Patient Experience Forum to spotlight how different departments embody the patient… Show more • Managed project using Lean methodology to improve the organization and efficiency of the ED Volunteer Program by creating an ED Volunteer manual and training volunteers on the new processes• Led and facilitated meetings with ED staff, Patient Experience managers, and volunteers to set objectives to support overall goals for the Volunteer program• Worked with team to organize a system-wide Patient Experience Forum to spotlight how different departments embody the patient experience• Conducted weekly patient rounds in ED to hear firsthand accounts from patients regarding their experience and how it can be improved• Analyzed Press Ganey Patient Survey data and created categories of data to further analyze• Implemented text mining software with Data Analytic team to increase efficiency in patient feedback analysis Show less

• Created an electronic process manual for all the operational tasks of the department• Assisted in the development of a web application for the Department of Pediatrics• Developed, marketed, and facilitated activities for faculty social events• Edited and compiled physician dossiers for promotion and continued education• Escorted physician candidates to appointments and meetings, making them feel welcome

• Implemented a variable costing system that increased COPD and CHF conference ticket sales by 40% from previous year• Designed and distributed brochures and tickets for COPD and CHF conference to 12 local health care facilities• Visited, read to, and sang to hospice patients with diseases such as Alzheimer’s and dementia• Attended weekly organizational meetings and gave volunteer updates to management