Luis Colmines Email & Phone Number

San José, Costa Rica

San José, Costa Rica

• Ensure that clients are afforded a cordial greeting and provide any help needed, taking into account what should create a suitable and pleasant environment for them.• In control of players waiting lists and seating available.• Upgrading the bank in each shift.• Follow up on the bar service.• Perform operational reports.• Decision-making in situations that arise in the room, sticking with the• procedures and rules.• Management roles and rotation of employees.• Delegate responsibilities to personnel in charge.• Creations promotions strategies in pursuit of increased play.• Responsible in organizing tournaments and structure thereof.

San José, Costa Rica

• Give a welcome and greet customers in a friendly and courteous manner by providing assistance and information, as needed. • Create a pleasant and entertaining atmosphere to customers.• Personalized thanks to each player for your visit. • Preparation of monthly promotional strategies of the poker room and perform compliance and control of the promotional plan.• Handle count seats in the poker table available and thus provide room for the new player.• Control of players waiting lists.• Supervise the functions of the banks participating in the operation of a shift.• Making decisions necessary in poker games based on rules.• Monitor revenue procedures for change.• Supervise cocktail service.• Capacity management of customer concerns when necessary.• Manage the appropriate reports.• Compliance with the guidelines of assistance job.• Practice continuous regulation policies, departmental and enterprise.• Alert at all times to any unusual or questionable activity by employees or customers poker game and taking appropriate action to correct the situation within the policies and procedures.• Organize the structure of the area including goals, defining roles, expectations, etc.• Delegating responsibilities to staff in charge.• Implement measures to improve work procedures and performance of workers to increase quality and improve safety at work.• Responsible in organizing tournaments and structure thereof.

San José, Costa Rica

• Inspect the technical all gaming machines and monitor keep inventory of all equipment and supplies game.• Managing, directing and controlling the area of machines, including the technical team.• In charge of the technical area: control of personnel, fault reports, monthly inventory control technician warehouse.• Follow-ups in solving technical problems of machines.• Implementation in the area of the new games available on the market.

San José, Costa Rica.

• Monitoring the proper functioning of both: Slots & Games tables.• Delegation of authority and accountability to the department heads.• Development, implementation and monitoring plan monthly casino promotions.• Verification report ingress and egress per shift.• Report analysis result in shifts.• Review of the reports of each work shift.

San José, Costa Rica.

• Coordination of activities by area Europa Casino Tables 1 Tropical Casino & Hotel, Casino Royal Dutch, Casinos Europa 2, belonging to the Corporation Casinos Europe. Located in different areas of the capital San Jose in Costa Rica.• Responsible for the structure of the playrooms. • Implementation of the planning and organization of the gaming tables, projection and execution of more profitable games.• Implementation of procedures, training and development in each area.• Making motivational talks and integration staff of more than three hundred • collaborators.• Increased activity and percentage yields of games in each casino.- Review and monitoring reruns boxes and vault.- Coordination with other departments.• Review and monitoring reruns boxes and vault.• Coordination with other departments.• Responsible for the internal distribution of related departments playground.• Manage the actions of all departments of the hotel and the team, taking the necessary decisions at all times to satisfy the customer.• Betting limits set (min / max) in consideration of risk taking and booking the cash home.• Implementation, execution and control plan monthly casino promotions.

Las Vegs, Nevada, U.S.A.

• Focus to ensure that the house rules, state and federal are followed and enforced, and ensure that employees offer quick and attentive service.• Responsible for compliance with all procedures dealing.• Have full knowledge of the procedures manual for games and supervision.• Ensure maximum protection of the game and all sensitive equipment (cards, dice, shoes, etc.)• Give accurate tracking of player funds and maintain appropriate bankroll for all assigned tables.• Provide excellent customer service at all times.• effectively manage customer problems and complaints.• Report to the top of any incident in the assigned area.

Las Vegas, Nevada, U.S.A.

• Knowledge of all aspects of the game to monitor.• Ensure inventory is appropriate for controls on games, to allow payments to be made quickly and accurately.• Train and guide all team members to ensure service standards and future growth. Communicate all information to incoming plant supervisor.• Ensuring the integrity of the games in the assigned section.

San José, Costa Rica.

• Review of the reports of each work shift.• Election of new staff.• Education and training of personnel in charge in the new games.• Verification report ingress and egress per shift.• Report analysis result in shifts.• Implementation of the general report useful.• Scans all gaming activity reports, keeping track of performance and identifying trends.• Supervise the proper functioning of both: Slots & Games tables.- Preparation, implementation and control plan monthly casino promotions.

San José, Costa Rica.

• Focus on all casino operations run within the maximum efficiency and effectiveness.• Writing reports and closures opening shift.• Ensure satisfaction as a priority in customer service through troubleshooting and reporting complaints in the Casino.• Run closures boxes and vault.• Check inventory in each of the tables.• Perform reruns and returns on tables.• Transmit relevant information to the end of the shift.• To prepare, perform and control plan monthly casino promotions.

Las Vegas, Nevada, U.S.A.

• Ensure compliance with all regulations, policies and procedures.• Monitor and archive games cards qualified customers.• Check all fills and credits, cash transactions and chips and the opening and closing of the games.• Overseeing the operation and ensures the integrity of the games assigned.• correction of all errors in payments and collecting losing bets.• Monitor and verify the safety of all teams playing cards, dice, etc.• Notify the chief guard duty of any irregularity.• Perform other duties as assigned in turn. • Authorize supplements complimentary meals and drinks to classified customers.

Las Vegas, Nevada, U.S.A.

• Provide a harmonious, fun, friendly atmosphere for customers.• Demonstrate capacity and strong knowledge of all games.• Helping clients with money transactions and chips on the table• Calculate the odds of paying to pay winning bets and losing to collect bets.• Notify the direct supervisor of any irregularity in the table assigned to maintain security of assets and casino gambling.• Performing the functions assigned to management on the implementation of casino.

Certification Supervision And Management Training., Variety Of Board Games And Supervision And Management Of Casinos.

Dealer, Dealers School, Las Vegas, Nevada, U.S.A.

Activities and Societies: Black Jack, Ruleta, Paigow, Poker, Craps Las Vegas, Nevada, U.S.A.