Luis Coss Email & Phone Number

New York, United States

New York, Ny, Us

Project Management Assistant - Delivered Project Management responsibilities as implementation plans, prescribed meetings minutes, executive summaries for projects, and weekly service reports for the department. Filing and organizing bills, updating part-time timesheet spreadsheet and assisting with purchase requisition inquiries. Selected Projects:•Contributed to the College One Card ID, a mobile ID card that can be accessed on mobile applications. •Facilitated the Bronx Community College Online Directory project to provide faculty and staff directory services for both the college community and external college users. •Implemented iValidate Software that provided our Campus Service and Public Safety departments to track attendance in a more efficient timely manner, when hosting Meetings and Events.

Maintained and supported systems, workstations, mobile devices, printers, tablets and peripherals for over 2000 users on campus; respond to user service requests; and resolve trouble tickets using “Track-IT” ticketing software. Ensures system security for desktop, mobile and cloud environments. Deployed Windows 10 for users and campus computer labs using Microsoft Deployment Toolkit. Onboarding and offboarding of new and departing users in Active Directory, Exchange and business applications. Conduct desktop and laptop setups for Windows, adding and removing computers from the domain, perform installations, updates, and upgrades of different Operating Systems. Conducted backup and file recovery. Reformatted & installed operating systems and other software on computers. Formulated SQL statement using MySQL Server 2016 to generate records for staff members and built paginated reports using Report Builder

Provided knowledgeable consultation for the firm in regards to technical upgrades. Installed and configured PC hardware including peripheral devices, software packages and operating systems on PC’s, Laptops and Mobile Devices. While also troubleshooting hardware/software, network and printer/scanner issues on-site, remotely and over the phone.

Silver Spring, Maryland, Us

Performed maintenance on company security system.Reformatted & Installed PC hardware, Peripheral devices, Software packages, Operating Systems and database applications on PC’s, Laptops and Mobile Devices.Provided 9-5 help desk coverage for company tickets consisting of hardware/software issues.Assisted with A/V duties when required.Responsible for the company’s technological inventory.Assisted with company procurement procedures.Performed daily maintenance on backup tape systems.Provided assistance to staff with Microsoft office 365 Suite and Exchange-based electronic emailPerformed virus removal, data backup, and software deployment on Windows operating systems.Resolved technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Bronx, Ny, Us

Assisted fellow students with computer and program issues, fixed technical problems that would occur with any computers, printers and scanners in the labProvided first line support for any information technology issues and problemsQuickly and accurately determined incident scope and impactMonitored and responded quickly and effectively to requests received through the IT helpdesk

Stocked shelves, racks, cases with new or transferred merchandiseHelped locate or inform customers of store merchandiseEstablished or identified prices of goods, services, and tabulate bills using cash registers, or optical price scannersProvided training or assistance for other employees in similar skills when needed

Fort Worth, Texas, Us

Processed cash and card payments on a daily basisAssisted in stocking shelvesResponded to customers’ complaints and resolved their issuesProvided customers with additional information or explained services

Bachelor'S Degree, Computer Informational Systems

Associate'S Degree, Computer Informational Systems