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Experienced Relations Manager with a demonstrated history of working in the entertainment and internet industry. Skilled in Client Services, Customer Insight, Online Research, Market Research, and Management. Strong entrepreneurship professional with a Bachelor of Science (BS) focused in Business Management with a concentration in Audio Recording/Engineering from Five Towns College.
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Senior Operations ManagerLuminateStratford, Ct, Us
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Manager, Data PartnersLuminate Mar 2022 - PresentLos Angeles, California, Us
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Data Partner ManagerPmrc Nov 2021 - Mar 2022Us -
Partner Relations ManagerBorder City Media Jun 2015 - Nov 2021• Developed and maintained strong business relations with retail partners ensuring the successful continuation of data coverage across all music spectrums as well as increased digital music sales coverage by 20 percent • Lead project teams to successfully integrate new data partners into the platform from concept through implementation• Liaised between external clients, executive management and development team to ensure seamless integration of any new or modified client enhancements which helped in customer retention by an overall 15 percent as well as created opportunities for new partnerships• Key member of team focused on developing new internal and external tools to enhance processing efficiency reducing overall time spent collecting and auditing data on a daily basis by 50%• Negotiated asks for new data points provided within the data feeds received from retail partners to improve the level of granularity being captured which allowed for enhancements within the platform and improved overall user experience
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Manager, Merchant ServicesThe Nielsen Company Feb 2012 - May 2015New York, Ny, UsLed and directed Merchant Services team focused on supporting entertainment verticals, including digital music sales, audio streaming, video, and book sales. Integrated new retail services adding value to overall reporting panel, and managed contract negotiations for new services. Ensured accuracy of collected data through supervision of all client inquiries and retailer audits for each entertainment sector.• Spearheaded all retailer related system enhancements, integrating a one-stop service platform which would allow clients to access all music verticals of sales, streaming, live event sales, and airplay• Worked with cross-functional teams to improve backend processing efficiency through implementing new checks and balances for auditing which helped reduce time spent on manual data compilation and turn around time for addressing potential re-processing issues by 25 percent• Managed and investigated inquiries from major clients such as Sony, Universal and Warner regarding their products and resolved any potential issues quickly and efficiently to exceed client satisfaction and maintaining great rapport -
Digital & Mobile Merchant Services CoordinatorThe Nielsen Company Jun 2007 - Aug 2012New York, Ny, Us• Developed and maintained strong business relations with mobile retailers and international management ensuring optimal product efficiency and client satisfaction• Integrated new digital, mobile and streaming services for reporting and addition to Billboard Magazine bestseller charts. • Assisted in development/enhancement of reports, resulting in substantial improvements to the internal audit process.• Spearheaded successful transition of reporting partners to a new format, providing greater demographic insights as to how consumers interacted with music.
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Client Services RepresentativeThe Nielsen Company Aug 2006 - Jun 2007New York, Ny, Us• Answered incoming phone calls• Reset user passwords • Scheduled tutorials or demos for all Nielsen Entertainment related products• Customer support for all Nielsen Entertainment products• Managed new account activations, account deletions or suspensions for all entertainment verticals music, books and video• Keep customer accounts current by updating databases during calls or emails
Luis Cotto Skills
Luis Cotto Education Details
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Five Towns CollegeBusiness Management With A Concentration In Audio Recording/Engineering
Frequently Asked Questions about Luis Cotto
What company does Luis Cotto work for?
Luis Cotto works for Luminate
What is Luis Cotto's role at the current company?
Luis Cotto's current role is Senior Operations Manager.
What is Luis Cotto's email address?
Luis Cotto's email address is lu****@****dia.com
What is Luis Cotto's direct phone number?
Luis Cotto's direct phone number is +120341*****
What schools did Luis Cotto attend?
Luis Cotto attended Five Towns College.
What skills is Luis Cotto known for?
Luis Cotto has skills like Salesforce.com, Analytics, Market Analysis, Customer Insight, Segmentation, Quantitative Research, Market Research, Client Services, Merchant Services, Marketing Research, Online Research, Management.
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