Luis Da Silva Email & Phone Number

Experienced Business Manager with a demonstrated history <45 years of working in the automotive and transport industries. Skilled in Planning, Negotiation, Budgeting, Operations Management, Microsoft Office Tools and Customer Service Excellence. Strong business development professional with a Certificate focused Marketing from UNISA -University of South Africa in Pretoria and Diploma in Road Transport Logistics from RAU / Rand Afrikaans University in Johannesburg, South Africa. Completed many Harley-Davidson University (HDU) between 2008 and 2020 on line courses relating to customer experience, product knowledge, event specific preparation training, trademark protection, amongst others.Goal Orientated Customer Experience Excellence Lead with <14 years experience in successful leadership roles. Detail focused with <14 Years hands on experience in heavy motorcycle rider training techniques, customer experience processes and dedicated to meeting and exceeding set goals. Positively motivated individual with strong leadership qualities and a proven track record in marketing in a multi cultural community, customer experience service and experienced experiential lead. Naturally organized with a strong appetite for continuous improvement.I lead and inspire customers, dealers and internal stakeholders that are directly connected and remotely based. Great communication skills in a multicultural and diverse environments and an easy traveler. I am comfortable in a commercial / metrics driven environment with high levels of responsibility, where I can make significant impact to company performance.

Listed skills include Logistics, Sales Management, Strategic Planning, Customer Service, and 21 others.