Luis Da Silva Email & Phone Number

London Area, United Kingdom

Onboard clients approved for loans, ensuring clarity in loan terms and a smooth transition.Act as an insightful advisor on our product suite, helping clients understand their options and make informed decisions.Collaborate with Underwriting and Customer Service teams to address client needs and enhance operational efficiency.Utilize CRM Dynamics to manage client interactions and data, improving response times and service quality.Engage with clients on TrustPilot by responding to reviews—both positive and negative—strengthening client relationships and company reputation.Participate in projects aimed at enhancing the overall customer experience, leveraging critical thinking and organizational skills.Train new staff members on onboarding processes, leveraging Scribe to map out procedures and enhance training materials, resulting in faster onboarding times for contracts.

London, United Kingdom

• To deliver great customer skills and ensure Costa Standard coffee is upheld throughout the shift by all staff.• To train new team members, and to lead the shift when the manager was not available.• To support the store manager in all aspects of the day to day running of the shop. • Organize all the daily and weekly paperwork, to ensure the smooth running of the store. • In charge of doing food order, counting up stock, and doing the weekly staff rota, when the manager was unable to do it. • To lead the team on shift and to train and coach all our team members to make sure they know what they have to do to properly fulfil their role.

London, United Kingdom

Get the bars ready by the opening hour.• Serve customers in o friendly and helpful manner.• Handle cash and count up at the beginning and end of each shift• Check stock and decide on the orders that need to be made to the cellar.• To deal with artists, cast and crew performing at the venue, and liaise with their management to ensure that all their needs were met.

Associate-Level Diploma, Web Development

Bachelor’S Degree, Translations, 2.2

Bachelor’S Degree, Combined Studies (Major In Computing, Minor In Translations), 2.2