Luis Daniel Pérez Sánchez Email & Phone Number

Alajuelita, Cr

Escazú, San José, Costa Rica

1. Customer Communication: Interact directly with end customers to understand and address their concerns quickly and effectively.2. Problem Analysis and Solution: Analyze support cases and resolve issues related to internal platforms, using problem-solving skills and technical expertise.3. Team Collaboration: Work collaboratively within a team to address and resolve complex problems, contributing ideas and solutions.4. Customer Liaison: Act as a key liaison between customers and specialized teams, facilitating effective communication and ensuring swift issue resolution.5. Case Queue Monitoring: Supervise and manage support case queues, ensuring timely responses and appropriate prioritization.6. Monthly Customer Support: Provide specialized support to customers, assisting with data delivery and resolving any queries or issues they may have.7. Training and Development: Conduct training sessions for new team members, sharing knowledge and best practices to enhance team capabilities.8. Documentation and Process Improvement: Contribute to the development of documentation, processes, and procedures to optimize operations and improve team efficiency.

San Pedro, San José, Costa Rica

1. User Acceptance Testing Leadership: Ensures that systems meet user requirements and expectations.2. Scheme Project Management: Oversees significant projects related to the system.3. Audit/Management Report Ownership: Creates and maintains critical reports for decision-making and compliance with standards.4. Work Order Process Flow Chart Ownership: Ensures efficiency and clarity in work processes.5. Scope/Definition/Requirements of Dashboards: Defines key requirements for control and monitoring systems.6. Client Portal Training: Ensures users understand and effectively use tools.7. Technical Review Checklist Configuration: Ensures quality and compliance with technical standards.8. Scheme Management Request: Manages requests related to system management.

San Pedro

1. Coordination of agricultural audits in Central America, the Caribbean, and Colombia, ensuring operational efficiency.2. Resolution of inquiries related to forms and internal certification processes to ensure service quality.3. Management and maintenance of internal databases to guarantee information integrity and availability.4. Use of internal systems to generate accurate and timely invoices for clients.5. Establishment and maintenance of effective communications with auditors in the region, facilitating the coordination and execution of successful audits.

San Pedro

1. Efficient and timely resolution of support tickets.2. Handling English customer calls, providing assistance and solutions to their inquiries.3. Daily communication via email in English with clients and team colleagues in India.4. Active collaboration within the team to address and resolve complex technical issues.5. Generating detailed reports on identified platform errors, forwarding them to the development team for prompt correction.

San Pedro, Costa Rica

1. Coordinate schedules and dates with employees in Central America, the Caribbean, and Colombia for events and meetings.2. Facilitate access to internal administrative data for the Accounting, Operations, and Management departments, ensuring the availability of key information for decision-making.3. Provide phone support to customers to address general inquiries and offer assistance.4. Administer and maintain the integrity of personal and company information in the company's computer systems.5. Manage the supply of materials and resources necessary for company operations.

Bachillerato Universitario, Computer Systems Engineering

Advanced English