Luis Daniel Pérez Sánchez Email & Phone Number

Alajuelita, CR

Escazú, San José, Costa Rica

1. Customer Communication: Interact directly with end customers to understand and address their concerns quickly and effectively.2. Problem Analysis and Solution: Analyze support cases and resolve issues related to internal platforms, using problem-solving skills and technical expertise.3. Team Collaboration: Work collaboratively within a team to address.

San Pedro, San José, Costa Rica

1. User Acceptance Testing Leadership: Ensures that systems meet user requirements and expectations.2. Scheme Project Management: Oversees significant projects related to the system.3. Audit/Management Report Ownership: Creates and maintains critical reports for decision-making and compliance with standards.4. Work Order Process Flow Chart Ownership.

San Pedro

1. Coordination of agricultural audits in Central America, the Caribbean, and Colombia, ensuring operational efficiency.2. Resolution of inquiries related to forms and internal certification processes to ensure service quality.3. Management and maintenance of internal databases to guarantee information integrity and availability.4. Use of internal systems.

San Pedro

1. Efficient and timely resolution of support tickets.2. Handling English customer calls, providing assistance and solutions to their inquiries.3. Daily communication via email in English with clients and team colleagues in India.4. Active collaboration within the team to address and resolve complex technical issues.5. Generating detailed reports on.

San Pedro, Costa Rica

1. Coordinate schedules and dates with employees in Central America, the Caribbean, and Colombia for events and meetings.2. Facilitate access to internal administrative data for the Accounting, Operations, and Management departments, ensuring the availability of key information for decision-making.3. Provide phone support to customers to address general.

Bachillerato Universitario, Computer Systems Engineering

Advanced English