Luis Daniel Tancioco Email & Phone Number

Makati, National Capital Region, Philippines

• Duties and Responsibilities:
• Shift Lead: Provide direction and feedback to workers during shifts, schedule workers shifts and assign duties
• Provides guidance and shares knowledge with colleagues
• Manage escalated issues and expedite requests in order to guarantee client satisfaction while adhering to the client's established procedure.
• Evaluate release request
• Perform releases and continuous improvement activities

• Duties and Responsibilities:
• Act as point of contact for one of MS Operations Key Client.
• Monitoring processes and any exceptions to the process and procedures
• Minimal investigation, handling escalations or collaborating with other teams and supporting groups in determining resolution or escalation to resolve issues
• Coordinates with internal groups regarding system issues and delays, in order to co-ordinate client processes and notifications
• Support and maintenance of applications and servers including bug fixing and batch job processing

• Duties and Responsibilities:
• Coordinate effectively with individuals/teams within the organization to ensure high quality and timely resolution of customer requests/issues especially issues groups regarding system issues and delays, in order to.
• Provides tier-1 support for incoming calls received via telephone, Email, and Case managements queue(s); address and resolve problems as appropriate, referencing supplied training material and customer documentation.
• Resolve issues for managed systems within SLA.
• Support and monitor batch jobs
• Monitor alerts and status of servers, jobs execution in Unix/Linux and Windows environment

Three World Square, Upper Mckinley Road, Fort Bonifacio, Taguig City

• Duties and Responsibilities
• Locate customers using basic and advanced skip tracing tools
• Serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database
• Answers inquiries by clarifying desired information, researching, and providing information
• Advice and influence clients’ customers on the payment options for debt recovery