Luis De Leon Email & Phone Number

Phoenix, Az, Us

In Charge of the whole IT infrastructure in Mexico•Evaluate the organization's technology use and needs as well as planning the policies to follow regarding the use of the office tools such as Internet, Chats and so on.• Improvements, such as hardware and software upgrades.•Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.• Purchase necessary equipment• Assign and review the work of systems analysts, programmers, help desk and other computer-related workers.• Direct daily operations of department, analyzing workflow.• Establishing priorities, developing standards and setting deadlines,• Manage backup, security and user help systems• Administering and supporting Windows 2003,Exchange 2003.•VoIP and VPN installation and support, Avaya Equipment•Installing and supporting 2811 Cisco router.•Installing, supporting and planing the whole network dedicate connections T1 or E1 as well as fractional connections with different carriers.•Support and maintenance for the JDEdwards ERP

Finland, Helsinki, Fi

Sales Department, Telecom Company (belongs to the Real Network Group)•Managing software license, sales renewal and upgrading business in the Latin America region •Collaborating with the regional sales and account managers to maintain renewal business. •Building complete help to increment business, Professional Services and support contracts to customer base. •Supplying customer timely responses regarding product information, pricing, and company information. •Building and managing pipeline of business for accurate forecasting purposes, collaborating with channel partners, the regional sales managers and sales director. Maintain information in CRM system.•Responding to and filtering incoming enquiries, developing sales cycle drive to close either independently or in association with the regional sales managers. •Prepare proposal’s to our customer’s in Latin America, Customer Care ,Manage Relations, Contract negotiation (Inco terms) etc.•Work in Bid process for different Telco’s in different country’s (Africa, Latin America, Asia etc.)•Working with countries like Mexico, Guatemala, Colombia ,Chile, Argentina, Venezuela, Ecuador most of the operators are Telefonica Moviles for most of the country’s but also another Telco company’s , for example Movilent Venezuela , Telcel, Choice Phone, Cellcast.•Bid processes were managing some in Spanish, English and in some cases Portuguese.•Contract negotiations (License and SLA)•Following of bills and Charges to the customer quarterly•Messaging Software that I am currently working are MMS, SMS, SMSC, WAP Gateway, DRM, VAS etc.•Some other activities (occasionally)•Email administration and support (exchange server 2003)•Working with Sun Solaris 10•Linux Debian and Suse •RT system 3.4 in Debian•VPN (OVPN)

•Evaluate the organization's technology use and needs and recommend• Improvements, such as hardware and software upgrades.•Meet with department heads, managers, supervisors, vendors, and others,• To solicit cooperation and resolve problems.• Purchase necessary equipment• Assign and review the work of systems analysts, programmers, help desk• And other computer-related workers.• Direct daily operations of department, analyzing workflow,• Establishing priorities, developing standards and setting deadlines,• Manage backup, security and user help systems• Administering Windows 2000, Mail Server Domino 5, SQL, Edi systems.•VoIP and VPN installation and support, telephonic system coordinates (Panasonic)•Improve of DICOM radiology protocol to be read in standard computers (x-ray) images•Proxy Server Installation and configuration msproxy, Wingate•Installing and supporting 3260 Cisco router.

• Provided support for all computers from the company.• Utp cable installation and configuration.• Software and Hardware Support.

•Involved in establish and design all the IT infrastructure for the new rail road company, installing all new servers users pc’s, and Workstation Pc’s.•Setup and configuring NT workstation and servers.•Network Design and implementation•Monitored, optimized and daily ran backups.•Setup and configuring SNA server.•Setup and configuring Exchange Client and Server 5.5•Provided Technical Support to Help Desk People•Installing and supporting oracle.