Technical support in the data mediation process of a telecommunications company USA, development of dashboards, dataflows and datasets in DOMO-BI, development of shell scripts in Linux for process automation, automation of routine activities through Power Automate, execution of tasks related to billing platform maintenance using Linux. Management of daily, weekly and monthly incident reports, improvements and planned changes. Collaboration with teams from Latin America (CALA) to integration purposes. Assistance in implementing new scripts in the system (C++). Use Kanban and Scrum Agile methodologies.

Assistance in service and support to users. Troubleshooting technical issues, answering questions about hardware and software, configuring devices and systems, collaborating with staff on preventative maintenance of systems and documenting technical procedures.