Web Developer & Software Quality Assurance Analyst
Pendleton, Oregon, United States
Fulfilled many roles at a giant telecom company with various accomplishments.Web Dev Project #1: Maintained and improved a web application to accelerate IVR (Interactive Voice Response) testing >2x faster by providing a GUI for database operations, calculating decibel levels of audio files and the ability to play them in-browser, consolidating logs from multiple servers into a single place with added formatting, color coding, and filtering capabilities.Web Dev Project #2: Co-developed a web application to vastly decrease IVR app development time >2x by generating VXML IVR code derived from a call flow diagram that a user draws in browser via a drag/drop interface. Implemented TTS & Flesch-Kincaid reading grade levels. Generated proprietary reports and test cases to reduce business processes and AQA testing time.Manual Testing: Verified audio files, corrected phrasing & grammar, ensured path traversal and metric data logged. Wrote test plans, test cases, defects, knowledge transfer documentation, and reports. Utilized Postman to build and send requests to 3rd party APIs to verify responses according to technical documentation. Set up 3rd party API simulators on servers when 3rd party APIs were not available.