Provides a proactive approach within customer support, and assists in optimizing systems, Logs/documents all customer correspondence , Ticket tracking and seek in Jira continuous improvement. Creates knowledge base/troubleshooting documents for Team and customers, provide technical support to users efficiently and accurately, solve technical problems, and support all assigned areas. ensure that customer value is maintained to the standards set forth by the company. Accountability for key… Show more Provides a proactive approach within customer support, and assists in optimizing systems, Logs/documents all customer correspondence , Ticket tracking and seek in Jira continuous improvement. Creates knowledge base/troubleshooting documents for Team and customers, provide technical support to users efficiently and accurately, solve technical problems, and support all assigned areas. ensure that customer value is maintained to the standards set forth by the company. Accountability for key performance indicators (KPIs), Prepare weekly incident reports to the corporate, Se adhiere a todas las políticas y procedimientos del departamento y de la empresa, incluidos los valores fundamentales de la empresa. Show less

Company specialized in the design and implementation of burglar alarm and fire detection systems, access control systems, electric fences, Closed Circuit Television (CCTV) systems.

Direct the technical and administrative activities of the IT and Telecommunications services department. Maintain, control and manage the daily operations of the technological infrastructure, Ensure the correct functioning of the company's hardware and software. Manage connectivity needs and provide the software and hardware that are necessary to guarantee high connectivity standards worldwide. Organize maintenance activities for technological infrastructure. Manage the relationship with IT… Show more Direct the technical and administrative activities of the IT and Telecommunications services department. Maintain, control and manage the daily operations of the technological infrastructure, Ensure the correct functioning of the company's hardware and software. Manage connectivity needs and provide the software and hardware that are necessary to guarantee high connectivity standards worldwide. Organize maintenance activities for technological infrastructure. Manage the relationship with IT providers. Analyze IT resources and needs for planning and budgeting purposes. Manage, lead and execute the area's budget annually and with constant monitoring. Advise and lead all hardware and software acquisitions and upgrades(Venezuela, Colombia, Mexico, Peru, Argentina, Chile, Brazil). Carry out the analysis of new technologies, manage business security. (CCTV, Access Control, Fire System). Keep the company infrastructure updated, develop technological standards, policies and guidelines, Show less

Ensure and guarantee the proper functioning of the Lan and Wan network, servers and Windows operating system, products and software and adequate access to resources that operate under network and Windows environments, email, antivirus, telephony, fax, Internet access, security, among others; through the execution and coordination of preventive and corrective maintenance, as well as the constant evaluation of the capabilities of the technological infrastructure, provide support to the user