Luis Diego Flores Email and Phone Number

Responsable de dirigir la estrategia, proyectos y operaciones relacionadas con las TIC, con habilidades en procesos de negociación de contratos con proveedores para lograr maximizar recursos y reducir costos. Encargado del Plan Estratégico de Tecnología, Políticas de TI y Seguridad de la Información, así como de diseñar la estrategia de ciberdefensa para fortalecer la resiliencia cibernética de la organización.

Somos una empresa dedicada a la asesoría en el área de redes y seguridad.Especialistas en el diseño, implementación y administración de soluciones de Tecnologías de Información para profesionales y empresas, de acuerdo a un dimensionamiento adecuado de las necesidades de nuestros clientes.Nos especializamos en productos de marcas reconocidas como Cisco, Ubiquiti, Mikrotik, Grandstream, Watchguard, entre otras.

Developing, enhancing, and deploying corporate’s network communication for all corporate companies : Motos Suzuki, United Motors, E-Credit Soluciones.Analyzing needs to refurnish information technology department and presenting budget to the Board of Directors.Cost reduction, negotiation with suppliers, evaluate purchases and updates of equipment for the different companies of the corporate.ACHIEVEMENTSProposal and implementation of the Technological platform of the Contact Center for the collection department.Proposal and start-up of the company's new telephone platform, full migration of the company's telephone system, including not only the telephone platform, but also the start-up of the Contact Center CRM for the collection department, not only to improve the quality of communications but also to highly reduce the monthly fees by approximately 22%.Replacement of the entire technological platform in the Contact Center, which includes CRM, replacement of physical equipment by software for outbound and inbound calls, implementation of features such as Click2Dial, to speed up the management of calls with a single click from the computer.Native integration of CRM with the telephone system to measure the efficiency of collection agents.The company's infrastructure was renewed and all communications equipment (wireless networks, structured cabling, fiber optics) was upgraded to more modern solutions, in order to solve all the problems of Internet access and services in the cloud.Implementation of a work desk, incident management through a ticket system.Analysis, and pre-selection of the system for collection department of the E-Credit financial group.Implementation of electronic invoice for all companies (requirement of law for 2018).Leading the migration process of the mail platform to the cloud, in order to lower costs, centralize and consolidate the mail platform.

• Developing, enhancing, and deploying corporate’s network communication system.• Analyzing needs to refurnish information technology department and presenting budget to the Board of Directors.• Evaluate and leverage emerging technology for the growth of the company.• Conducting meeting with the technical teams and updating them on ongoing and future projects.• Responsible for personnel administration in the Information Technology department, in areas of software development and infrastructure.• Cost reduction, negotiation with suppliers, evaluate purchases and updates of equipment in order to provide the necessary tools to optimize the work of the different companies of the corporate.• ACHIEVEMENTS:• Conformation of the development team, deployment of Agile methodologies for the management and implementation of development and infrastructure projects.• Implementation of a work desk, incident management through a ticket system.• Implementation of the ExpertB Plus system for credit and collection department.• Integration of ExpertB Plus and Legal Recovery system for credit and collection department.• Integration of multiple "satellite" platforms, CxC, Sales, Reservations, Workshop and Logistics with the core accounting system of the corporation (ERP).• Migration of critical services to Cloud-based platforms (Windows Azure).• Integration of payment solutions with banking entities through technologies such as Sockets and WebServices.• Stabilization of Core systems (financial-accounting and reservations) for Veinsa.• Start-up of SAP Business One as the technological platform for the opening of a sister company of the corporate group in Panamá.• Start-up of the first version of the online catalog for the reservation and sale of vehicles through the company website.• Incorporation of mobile devices for the reservation of vehicles (using tablets), which provided mobility and access from anywhere only with an internet connection.

• Manage IT operations and data centers for the Latin American region, including different departments such as software development, technical support and infrastructure.• Hired, trained, and motivated IT staff for better performance and conducted periodical evaluations.• Deployment of Agile framework deployment to development teams.• Planned and coordinated projects and implementations of Enterprise Infrastructure by promoting the use of virtual platforms using VMWare, VoIP platform system with the purpose of generating solutions to improve the Productivity and cost reduction for the company, coordination, monitoring,supervision and configuration /administration of the company's infrastructure.• Definition and implementation of company security policies that comply with ISAE-3402.

Directed all aspects of client relations and technical support.Coordinating and supervising internet and technical troubleshooting for customers, performing level 2 technician activities over the phone, ADSL, ADSL 2+ issues, dial up and general troubleshooting.Ownership Areas: L1 Hardware, Software Issue Triage