Luis E Juarez Email & Phone Number

Guadalajara Y Alrededores, México

IBM Systems. Strategy & Operations - Development and Manufacturing Operations- Responsible for overseeing the activities of a diverse group including development, testing, technical support, IT security and system administration.- Define group roadmap and objectives, aligning them with the organization mission & vision.- Provide guidance on employee development, performance, and productivity issues through periodical staff meetings, one-on-ones and career path reviews.-… Show more IBM Systems. Strategy & Operations - Development and Manufacturing Operations- Responsible for overseeing the activities of a diverse group including development, testing, technical support, IT security and system administration.- Define group roadmap and objectives, aligning them with the organization mission & vision.- Provide guidance on employee development, performance, and productivity issues through periodical staff meetings, one-on-ones and career path reviews.- Responsible for performance reviews, improvement plans, employee promotions and terminations.- Managing salary reviews, salary increases, bonuses and awards.- Planning and scheduling project milestones- Allocating staff, hiring additional staff according the needs, setting up and managing roles & responsibilities.- Communicating constantly with stakeholders, monitoring project milestones, relevant indicators and driving regular project reviews.- Managing all administrative tasks including budget allocation and expense, cost recovery and planning.- Driving process improvement, efficiency and productivity indicators.- Definition and follow up of technical training required for the team- Coordination and support on the general tasks of the team- Manage, solve problems and negotiate scope, target dates, etc. with internal and external stakeholders- Deal with multidisciplinary and multicultural teamsIncreased the employees engagement to the company after my first year from 75% to 92% and to 94% the second year.Supported and advanced the career of my employees. 40% have obtained a promotion by getting additional and higher responsibilities and roles.Always received excellent feedback from my peers and leaders in the US and have built a solid relationship based on trust and personal responsibility. Show less

Guadalajara Area, Mexico

Coordinator of the Corporate Directive Deviations program to identify, document and track to closure IT Security deviations for the STG division WorldWide, reporting to the VP Technical Operations Executive and the CIO Global IT Compliance Program Manager.Had a 100% accuracy on metric reports and 97% of the documented deviations were closed on target.Leader of the STG IT Security Team in Mexico. Made the team to grow on size and responsibilities due to the outstanding service delivery… Show more Coordinator of the Corporate Directive Deviations program to identify, document and track to closure IT Security deviations for the STG division WorldWide, reporting to the VP Technical Operations Executive and the CIO Global IT Compliance Program Manager.Had a 100% accuracy on metric reports and 97% of the documented deviations were closed on target.Leader of the STG IT Security Team in Mexico. Made the team to grow on size and responsibilities due to the outstanding service delivery and the strong confidence built on the U.S. team.Owner of the Controlled Area Spaces Tool DB to control all the Controlled Areas within STG division in North AmericaKey Controls Operations / Business Controls Peer Review (KCO/BCPR) certified tester Show less

Guadalajara Y Alrededores, México

Responsible for 23 employees and contractors providing OS and Middleware services to the US.Made the DST (Development Support Team) project to grow by 20% in 2009 and 27% in 2010IBM management delegated to me the feedback activities for the IBMers and participated in their performance reviews. IBM also delegated to me the Interlock meetings with US management.Project Manager for AS Mexico Testing Center of Excellence.Leader of the Leadership Cell for Project Managers and Team… Show more Responsible for 23 employees and contractors providing OS and Middleware services to the US.Made the DST (Development Support Team) project to grow by 20% in 2009 and 27% in 2010IBM management delegated to me the feedback activities for the IBMers and participated in their performance reviews. IBM also delegated to me the Interlock meetings with US management.Project Manager for AS Mexico Testing Center of Excellence.Leader of the Leadership Cell for Project Managers and Team Leaders career advancement.Conducted feedback sessions with the contractors always following IBM policiesTechnical leader on AIX/WAS/Web technologies Show less

Guadalajara Y Alrededores, México

Assigned to the IBM account for the GWA Environment projectReceived training in Orleans, France to support the ePricer application and assisted onsite to its deployment in production in Atlanta, GA in 2008.Became the Project Manager for some projects, mainly the DST Mexico project, and made it to grow with a high customer satisfaction.Trained several new team members on diverse web technologies used in the applicationResponsible for the CMM documentation and reviews

Phoenix Y Alrededores, Arizona, Estados Unidos

Team leader for the desktop support team for a GE division - GE Franchise FinanceResponsible for all the internal projects within the desktop support groupDesktop Support Senior Analyst in the GE VFS headquarters

Hartford Y Alrededores, Connecticut, Estados Unidos

Focal point for the domain, mail and mainframe access administrationLed the transference of the security group and its activities from the GE Capital VFS headquarters in the U.S. to another GE site in MexicoReceived the 'GE Customer Satisfaction' award

Guadalajara Y Alrededores, México

Leader for the GWA Environment siteLead the installation and administration of a mixed environment, Unix/PC, to test critical internet applications for the ibm.com domainReceived the IBM Excellence Award 2000

Guadalajara Y Alrededores, México

Shift leader for the LAN support and administration for the Guadalajara site.Installed the secondary DNS for the Guadalajara site.Lead the project to move the whole site population to dynamic IPs and installed the DHCP servers.Lead the project and installed a Firewall to secure external connections to the site.IT Security RepresentativeMade a diagnosis and implemented an effective solution for the LAN high congestion problem.Received the Y2K Readiness Award.

Guadalajara Y Alrededores, México

Support to AIX Systems for the Guadalajara Programming LabResponsible for the Hardware/Software purchase in the IT areaAssistant Information Asset Security site manager.

Bachelor Of Engineering (Beng), Electronics And Telecommunications

Diploma Course, Telecomunications