Luis E Mendez Email and Phone Number

Great experience with global suppliers of adhesive, equipment and solutions for various industries such as Packaging, Disposable Hygiene Products, Automotive and many more.

• Daily pull of reports for facilities to CSR campaigns can be built and loaded into Live Vox System for CSR outgoing calls, knowledge of Epic Data Base and Logistic and Operational System • • Responsible for overseeing the Tier1 Technical Support Team which includes case management, training/coaching for Tier1 Support Specialists.• Monitoring approximately 300 agents' phone status and analyzing call statistics using LIVEVOX Healthcare Monitor Agents software.• Responsible for troubleshooting and providing customer support.

•Support engineering activities such as design, test, check-out, modification, fabrication and assembly of prototypes. •Work from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions. •Test components, assemble prototypes, measure product performance and provide analysis reports with minimal engineering guidance.•Troubleshoot hardware, software, and configuration issues using electronic lab test equipment.•Assist in production test fixture updates.General Inspection in production lines.•Confer with engineers, production to generate test procedures, quality inspections quality control.•Design automated test systems including hardware control, calculations, results analysis using NI Labview software.

Business Intelligence Analyst responsible for Representation, Distribution and marketing to Colombia and Latin America of the Information Builders IBI Solutions. Providing Consulting and Technical Support in Business Intelligence and Data Integration's Projects.

Analyst Consultant Programmed, development credit/loans modules COBOL, CISC/ DB2.Audit and Functional and Integrated tests. System of Conversion of information (Architecture). Served as liaison between system users and technical support group trained field systems users.