Luis E. Rivera Email & Phone Number

Result-driven leader with demonstrated succuss in all aspects of property and facilities maintenance. Proven ability to solve complex problems and deliver innovative solutions that transform company culture, streamline processes, and reduce costs. Skilled in developing and implementing creative strategies for successful customer experience. Directed, motivated, and trained, large teams in the delivering effective customer engagements and business results. Effective communicator with strengths in employee development, resident relationships, project management and creative thinking.

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  Regional District Manager

  Middlesex Management

  2001 - 2022 - New Jersey, United States

  Responsibilities include working with 11 properties, and 40 employees across a large region with over 2500 units. Resolve conflicts, order supplies, schedule and oversee crews, while effectively keeping senior management and stakeholders informed. Ensuring that each complex runs smoothly and meets the budget and sales goals and curve appeal. Address multiple safety issues throughout the premises and assure the completion of capital projects. Responsible for hiring new personnel. Make decisions that affect the company while dealing with employees, vendors and new contractors during a typical workday.Service Manager Accountable for all maintenance and turnovers on 500 units, ensuring the structural integrity of the apartments, including plumbing, heating and cooling systems, and appliances that are part of the rental units. In the event, something breaks or needs repair, qualified sub-contractors would be engaged to fix the problem. Oversee the condition of the complex grounds and facilities, arranging for landscape maintenance and caretaking of swimming pools, sports courts, playground equipment, laundry rooms and picnic areas. Implement a procedure to monitor and reduce move-in work orders with the goal of achieving a high level of accountability and visibility. Maintenance Supervisor Responsibilities included the repair, replacement or installation of faucet pipes, hot water tanks, toilets, garbage disposals, dishwashers and washing machines. Replacement or installation of power switches, wall sockets, ceiling lights, ceiling fans, climate control systems and garage door openers. Installation of ceramic tiles, wood floors, and Snow removal.