Luis E. Rojas, Mba Email & Phone Number

United States

Lakeside Village

Delray Beach, Florida, United States

Responsible to provide sales support in residential living and marketing/admissions assistance for two of our luxury Continuing Care Retirement Communities: Abbey Delray & Abbey Delray South. Manage all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervision and accurate documentation of all contacts in the Leads Management System (REPS).

United States

Manage all logistics, planning, and bookings throughout high-value guests admission periods. Execute payments and confirm bookings. Conduct all communications with scheduled VIP guests. Greet, engage, and adeptly promote additional amenities, venues and higher-level resort experiences to benefit guest and hotel revenue. Produce VIP logbook records, Special Occasion and other reports from OnQ System for next arrivals. Manage departmental inventories, tracking weekly sales reports, and approve product orders to meet customer requirements and company gross profit goals.

Costa Rica

Entrepreneur who built, grew and developed his own business from start-up, including design and supervision of the physical construction process, to profitable annual sales through effective business planning to creative techniques and innovative marketing.Managed department inventories by tracking weekly sales reports and review orders of products and supplies to meet customer requirements and the company’s gross profit goals.Wrote schedules oversaw and assisted with the training of employees and recognized their performance and delegated assignments to most effectively utilize their talents and abilities while maximizing profits.Recognized by clients and colleagues as a consummate professional with a high degree of personal integrity.

Recruited as independent contractor with full manager and administrative authority for strategic direction, day-to-day operation and complete budget guidance. Collaborated closely with other Department Heads on designing creative cross promotions to boost the top line. Daily consultation with multiple key clients in various Caribbean ports to discuss Product, Promotion and Performance; responsible for generating new and fresh promotions to entice wealthier clientele.Directed and hosted presentations in English and Spanish in front of hundreds of thousands of cruise line passengers on Royal Caribbean’s Freedom, Explorer, Oasis and Allure of the Seas ships. Developed concepts for innovative on stage promoting, giveaways and contests. Promoted various retail stores and international clients during live presentations, which were then broadcasted throughout the cruise on a 24-hour onboard television channel.Became part of the Start-up team for the Oasis and Allure of the Seas, the biggest ships in the world, using effective logistics practices to set up and run the Shopping Program Operation onboard these new ships. Utilized all marketing skills to maximize the company’s revenue.

Albuquerque, New Mexico Area

One of the best and luxurious spas and tanning salons in the state; Involved in recruiting, selecting, orienting, training and disciplining employees while maintaining a safe, secure and legal environment; developing personal growth opportunities.Performed every day financial duties providing organized and accurate reports. Supervised cash flow and other balancing tasks.Ensured availability of merchandise and services by approving contracts and tracking inventories.

Miami/Fort Lauderdale Area

Managed Front Desk Operations.Planned and directed guest relations program for more than 3000 guests per week to maintain total satisfaction and upscale image for Royal Caribbean ships in all ports.Directed VIP guest program in 38 highest category suites of the vessel. Worked with Hotel Director to develop VIP activities and services. Created and organized high-profile events such as weddings, group functions, charity fundraisers onboard and in port. Top future cruise sales strategist. Trained entire fleet of Concierge Supervisors. My ‘Best Practices’ were recognized and shared with all Royal Caribbean ships

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Bachelor'S Degree, Hospitality Administration/Management