- Produce monthly reports for National Bank of Canada managers projects/accounts with actual/forecast data; Total contract amount is over US$ 400 M.- Produce weekly reports for Project Managers and Solution Managers helping them with Proposal Dashboard and also Project Dashboard;- Produce weekly reports for Shared Services leaders with claim and financial analysis; - Responsible for calculating the employees and subcontracts utilization for Shared Service area. Utilization means billable, chargeable and productive hours of each IBM employee in several developed projects;- Work close with PMs to administrate all the closure process at National Bank of Canada;- Action on Adhocs CAM and PE requests;- Operational team leader of 15 employees responsible for operational metrics, internal scope transitions, weekly reports with Canada executives;

- Produce monthly reports for GBS managers projects/accounts with plan/actual/forecast data; - Analysis of data;- Produce monthly reports for clients at account id detail level - plan/actual;- Produce monthly end reconciliation reports for GBS managers so they can make any adjustments if necessary before claim close and not have any surprise issue;- Compile FMC forecast, analyze trends, run rates, etc by account id/project. Analysis of data and client review presentation created;- Coordinate account financial transfers during re-organizations as defined by CIO or DM;- Research and analysis of actuals, forecasts, rate issues, SLC problems, div/dept transfers, billings, etc;- Lead monthly Financial Review meet with the DPE and GBS managers;- Manage portfolio to meet monthly forecasts;- CIF/PACT management on a daily basis for DPE business areas and director level for Joe Tano;- Resolve Client questions on monthly billings;- Interlock with DMs/BAMs on any increases/decreases to funding;- FMC Power User for problems/change;- Manage to a tight financial calendar;- Work with DMs to get interlocked budget inputs from the various clients/ bill payers;- Understand preliminary and final rates;- Ensure all area of budget input stay tied out;- Communicate constantly with client / DM on interlocks by account id;- Manage all the request that come throw Clear Quest tool;

- Management follow up and monthly analysis of the working hours in LA Application Service area.- Responsible for calculating the employees and subcontracts for Latin America presenting all the company’s official reports. Utilization means billable, chargeable and productive hours of each IBM employee in several developed projects;- Contributed to Law SOX certification focused on Labor Claim Policy, controlling where and how each employee working hours are reported to guarantee the no overclaimed and disclaimed frauds;

- Management and invoice monthly analysis and its impacts on the company results as well as guarantee the right invoice for the services;- Project management of new business with the sales area, analyzing the client needs and focused on internal service;- Contract management, invoice follow up, assuring the correct charge as per the contract by client. Controlling tax payments;- Post-sales, receiveing and analyzing orders. Commercial team support to assure norm and procedures established by the company;- Contributed on Law SOX Certification focused on commercial area procedures;- Organized and analyzed variable premium in the sales area;- Participated as Key-user in the implementation of Invoice management systems; - Monthly management of issued invoice – errors, corrections, cancellation;- Previously analysis and invoice reports;- Analyzed clients debits to make sure the payments were made correctly, as contracted, correcting the system when necessary, working with our client to guarantee the invoice payment;

- Key-user specialist in business area, focused on migration of process and systems;- Participated in big projects such as redefining process and procedures and implementation of integrated solutions to support financial, administrative and commercial areas; - Order input on SAP system;- Post-sales follow up;- End-to-end process follow up;- Direct contact with the business partners and sales people in US by phone and e-mail;