Luis Escobar

Luis Escobar Email and Phone Number

Head of Customer Experience and Contact Center Operations @ VINFAST
Los Angeles, CA, US
Luis Escobar's Location
Los Angeles, California, United States, United States
Luis Escobar's Contact Details
About Luis Escobar

Luis Escobar is a Head of Customer Experience and Contact Center Operations at VINFAST . He possess expertise in leadership, customer service, management, training, call centers and 43 more skills. Colleagues describe him as "I have been working with Luis for a couple of years. Luis has great leadership abilities and has successfully driven and grown his team at Forever 21 as Director of Customer Relations. We have worked on numerous initiatives together and I am always surprised by his vast knowledge and in finding ways to better support our customers and stores. He is truly a pleasure to work with and he would be an asset to any organization.", "I have worked with Luis for more than a decade and have always been impressed with the way he managed his departments. His employees are always happy, extremely productive yet find time to assist cross-functionally with difficult tasks. Luis is a natural born leader who understands the intricacies of motivating and leading a team along a complicated career path to secure an objective. Understanding the value of operational planning and performance management, Luis is an expert at identifying and correcting KPI’s to ensure success. I have witnessed him measuring performance on a variety of fronts and then sharing feedback throughout the organization to ensure continuous improvement throughout the company. It is with great pleasure that I recommend Luis Escobar for a senior leadership position with any company.", and "Luis is an excellent organizational leader. He has a high level of integrity and outstanding work ethic. I would highly recommend him as a business partner."

Luis Escobar's Current Company Details
VINFAST

Vinfast

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Head of Customer Experience and Contact Center Operations
Los Angeles, CA, US
Website:
vinfast.vn
Employees:
4336
Luis Escobar Work Experience Details
  • Vinfast
    Head Of Customer Experience And Contact Center Operations
    Vinfast
    Los Angeles, Ca, Us
    View
  • Vinfast
    Head Of Customer Experience & Contact Center Operations
    Vinfast Jan 2022 - Present
    Cat Hai, Hai Phong, Vn
    View
  • Bpo Centers
    Vice President Operations
    Bpo Centers Sep 2021 - Present
    Los Angeles, California, Us
    View
  • Shield Healthcare - Medical Supplies For Care At Home Since 1957
    Head Of Customer Experience
    Shield Healthcare - Medical Supplies For Care At Home Since 1957 Mar 2021 - May 2021
    Valencia, Ca, Us
    View
  • Fashion Nova
    Senior Director Customer Care
    Fashion Nova Jan 2020 - Mar 2021
    Beverly Hills, California, Us
    View
  • Forever 21
    Global Director Of Customer Relations
    Forever 21 2012 - Jan 2020
    Los Angeles, Ca, Us
    Leading a team of 100+ professionals across an international team located in the United States, Canada, Europe, United Kingdom, Philippines & Mexico. Responsible for establishing the overall direction and order of the Customer Relations teams in the areas of inbound/outbound phone, email, chat, Social Media, technology, and strategy implementation across all channels. Managing a variety of complex platforms including CRM, Premise & Cloud.
    View
  • First American Home Warranty
    Operations Manager
    First American Home Warranty Sep 1999 - Mar 2012
    Santa Rosa, Ca, Us
    Responsible for the day to day operations of a multi-site, high volume (inbound / outbound), domestic and offshore call centers located in California, Arizona and Dominican Republic. Responsible for the development and implementation of goals, policies, priorities, and procedures relating to logistics management, budget management, operational strategizing, manage support services and managing third party relations. Assisted in multiple system implementations transitioning from AS400, DOS based systems to Web based technology. I managed up to 150 employees at all levels while creating a supportive and enjoyable work environment.
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  • U.S. Sales Corporation
    Project / Training Supervisor
    U.S. Sales Corporation Oct 1996 - Sep 1999
    Responsible for implementation of special projects within the Customer Service Department. Responsible for learning and training of new technologies and policies introduced to the Customer Service Department. Trained new hires on company systems and ACD telephone system.Call Center SupervisorSupervised daily operations of a high volume call center averaging 2000+ calls per day (14 second ASA - average speed of answer), with a 0.5% abandoned ratio. Responsibilities include prompt customer complaint resolution, with the ability to make decisions affecting preferred customer accounts; refunds, exchanges, adjustments, and generating new accounts. Generated weekly, monthly budgets and departmental reports. A strong knowledge of company software, products, policies and legal responsibilities. Promoted

Luis Escobar Skills

Leadership Customer Service Management Training Call Centers Strategy Sales Crm Operations Management Team Building Process Improvement Performance Management Account Management Customer Satisfaction Retail Time Management Budgets Hiring New Business Development Call Center Customer Experience Customer Retention Strategic Planning Business Development Sales Management Employee Training Negotiation Project Management Contract Negotiation Inventory Management Program Management Sales Operations Team Leadership Forecasting Customer Relationship Management Logistics Management Operational Planning Vendor Management Business Process Improvement Budgeting Budget Management Productivity Improvement Recruiting Team Management Social Media Executive Management Customer Relations Cloud Computing

Luis Escobar Education Details

  • Clcla
    Clcla
    Management And Operations

Frequently Asked Questions about Luis Escobar

What company does Luis Escobar work for?

Luis Escobar works for Vinfast

What is Luis Escobar's role at the current company?

Luis Escobar's current role is Head of Customer Experience and Contact Center Operations.

What is Luis Escobar's email address?

Luis Escobar's email address is le****@****tam.com

What is Luis Escobar's direct phone number?

Luis Escobar's direct phone number is +181820*****

What schools did Luis Escobar attend?

Luis Escobar attended Clcla.

What skills is Luis Escobar known for?

Luis Escobar has skills like Leadership, Customer Service, Management, Training, Call Centers, Strategy, Sales, Crm, Operations Management, Team Building, Process Improvement, Performance Management.

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