Luis Espinosa Email and Phone Number

Educated new and existing clients on our company’s patient/communication/practice managementsoftwareMade recommendations to clients concerning PPC campaign performance, email blast creation anddistribution, and how to run a variety of reports that could help build their client via social media/review platforms (Google, Yelp, Facebook, and RateABiz reviews)Handled a combination of 40-50 inbound phone calls, emails, and chats per day spanning multipleproduct lines

Acted as project administrator to several projects related to recruiting and public relations and refined processes leveraging technology to save time and resources.Created and edited several in-house marketing materials including marketing forms, flyers, posters, cards, and legal documents using Creative Cloud applications such as InDesign and Acrobat Pro.Managed email marketing campaigns targeting public relations, recruiting, and productions efforts via Constant Contact's email marketing software.

Learned about how a better understanding of proper service mentality, store financials and accountability, communication channels, and sales growth create an outstanding business model and customer service experience.Provided a unique customer service experience by having the willingness to help customers beyond expectations.

Gained detailed understanding of sponsor-client relationships and the challenges presented by this relationship, especially in regard to customer service and fulfillment of contractual obligationsReceived valuable experience and insight on the various responsibilities of a successful professional sports franchise including: sponsorship, marketing, customer service, and operationsOver 30 events executed including; Armed Forces Appreciation Night, World Cup Viewing Parties, Season Ticket Holder Meet the Team Day, Houston Dash Military Appreciation Night, Breast Cancer Awareness Night, and Visa Field of Dreams.