Luis Espitia Email & Phone Number

Miami, Fl, Us

United States

Customer Care (external) Workload = 50%* Provide a caring customer service experience to customers, partners, and fabricators over the phone and via email, approaching every interaction with a clear goal in mind: drive customer satisfaction and brand loyalty.* Provide technical and product information such as how to clean and maintain countertops, which surface is recommended for each application, where to buy, product availability, etc.* Analyze and properly triage incoming cases to determine when they need to be escalated to our Quality team or other internal teams.* Place outbound calls to prospects and potential customers, pre-qualifying them while recommending products and fabricators with the goal of converting leads into customers.* Be a Cosentino ambassador by continuously learning about our products and practices, industry tendencies time in the field and building beneficial relationships with Bankers and Accountants.Customer Care (internal) Workload = 50%* Process product claims: the task involves case analysis, documentation control, and compliance with company-established guidelines verification.* Document and follow up warranty and product claims in Salesforce, following up until completion, issuing related documents as needed.* Assisting internal and external stakeholders with claim and customer issues resolution keeping fluid and proactive communication with internal and external stakeholders on claim status and other items.* Prepare ad-hoc reports as needed

•Receive and process orders and payments sent by customers.•Quote and/or calculate the merchandise to be charged to the customer.•Register shipments and maintain an accurate record of shipments and truck logs.•Provide customers with accurate information pertaining to tracking of orders, estimated delivery dates, pricing and availability of product.•Efficiently resolve customer request, questions and complains frequently.•Follow up on pending orders, shipment and back orders.•Evaluate and assist in reconciling accounts and submit for approval.•Submit Return Material Authorizations (RMA) for approval and coordinate Logistics returns.•Generate and repeat sales by providing product and technical information in a timely manner.•Determine customer requirements and expectations in order to recommend specific product solutions.•Proactively recommend items needed by customers to increase satisfaction and transaction profitability.•Dedicate some time to help customers making tile selections for homes or projects in the showroom (no more than 25% of the time)

Miami, Florida, United States

• Provide Outstanding Customer Service and complaint resolution• Assist passengers to enjoy a seamless travel experience• Assist with check-in/gate/boarding/weight and balance of the aircraft• Security due to the nature of the job• Assist passengers with the purchase of tickets, changes and fare construction• Assist in case of aviation disruption• In charge of revenue collection• Thoroughly trained in Passport and Visa recognition, for document clearance•Ticketing agent • Deliver trainings to other staff when needed

· Demonstrate excellent customer service, communication and time management skills.· Monitors Emergency Response System.· Greets and directs Residents, guests and invitees.· Monitors and controls Electronic Security Control Systems.· Responds to emergency situations in a timely and efficient manner.· Monitors and controls access to the building.· Maintains daily log, records and forms.· Resolves and follows-up on all complaints/issues.· Maintains a safe and secure environment throughout the building/property(s).· Follows safety procedures and maintains a safe work environment.

Miami, Florida, United States

• Become familiarized with the Japanese culture and apply it in our duties.• Greet all guests upon entrance and arrange their seating• Responds to additional patron requirements by inquiring of needs• Work under little to no supervision.• Strong decision-making and clear communication was needed on daily basis• Handle customer complains in a calm and professional manner• Contribute to team effort by accomplishing related results as needed.

Miami, Florida, United States

• Ensure ongoing sales and high levels of customer satisfaction• Support maintenance of product presentation to brand standards• Work with customers to determine their needs and then recommend the right product to solve the customer’s problem

Miami, Florida, United States

• Customer Service• Handle daily revenue and cash reconciliation• Process complex orders while addressing guest’s needs• Maintain a tidy work environment • Deliver trainings to other staff when needed

Bachelor Of Applied Science - Basc, Hospitality Administration/Management

Associate Of Arts - Aa, Hospitality Administration/Management

High School Diploma, High School/Secondary Diplomas And Certificates