Workforce Management (WFM) is basically all the activities needed to maintain a productive workforce, including payments and benefits, human resources planning, training and development, time-keeping and attendance, recruitment, performance management, and forecasting and scheduling, in essence it is about assigning the right employees with the right skills to the right job at the right time to meet demand while optimising the scheduling of staff.Essential DutiesPrepares… Show more Workforce Management (WFM) is basically all the activities needed to maintain a productive workforce, including payments and benefits, human resources planning, training and development, time-keeping and attendance, recruitment, performance management, and forecasting and scheduling, in essence it is about assigning the right employees with the right skills to the right job at the right time to meet demand while optimising the scheduling of staff.Essential DutiesPrepares intraday reports on staff attendance.Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.Manages changes to scheduling to ensure adequate daily resource coverage.Communicate with management and operations team to ensure compliance with company standards.Maintain running report of attendance incidents.Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.Analyze PTO submissions and approve/deny based on their effect on operations.Staffing and planning-forecaster.Monitor attendance and schedule adherence.Processes schedule trade requests for posted schedulesProcesses management requests for modifications of scheduling events (meetings/training, etc.).Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.Provides analytical support for special projects.Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce.Communicates and works with staff members, management, Human Resources, and Accounting.Performs any other related duties as required or assigned. Show less

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