Luis G. D. Email & Phone Number

Saskatoon, Sk, Ca

Mississauga, Ontario, Canada

Maintained and grew sales relationships with existing clients in USA, CANADA and LATAM Identified and solicited potential clientsAssessed clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales termsProvided input into product design where goods or services must be tailored to suit clients' needsDeveloped sales presentations, proposals, or other materials to illustrate benefits from use of good or serviceEstimated costs of installing and maintaining equipment or servicePrepared and administered sales contracts and maintained customer recordsConsulted with clients after sale to resolve problems and provided ongoing supportTroubleshoot technical problems related to equipmentDeveloped and maintained technical product or service knowledge to explain features to clients and answer questions about goods or servicesDeveloped, implemented, and reported on sales strategies to achieve business goalsAssessed market conditions and competitors' activities and develop an awareness of emerging markets and trends

North York, Ontario, Canada

***Temporary job position***• Developed daily repair tasks as part of the facilities team (e.g. Carpentry, Painting, Gardening, Plumbing)• Performed a wide range of building maintenance activities assigned including outdoor work in heat, rain, snow, and cold conditions.• Interacted with management, staff, students, parents, external contractors, and public in a courteous and professional manner.• Participate in emergency response procedures and act as a point of contact during power-related emergencies

Bogota, D.C., Capital District, Colombia

· Solved more than 80% of technical problems related to sealing solutions for cables and pipes.· Assessed up to 10 clients' needs daily, recommended, or assisted in the selection of goods or services, and negotiated prices or other sales terms.· Identified more than 200 potential clients in industries such as OIL & Gas, Power Grid and Mining· Created and presented a strong value proposition through up to 50 sales proposals and product demonstrations.· Collaborated with the commercial team to support the sales pipeline and close deals.· Lead technical presentations in person and assist sales directors with ROI presentations.· Trained more than 500 both electrical and instrumental about adequate installation methods, technical benefits and successful projects through both successful finished projects.

Colombia

· Managed and prioritized multiple tasks to meet deadlines and service level agreements (SLA) · Set up and configured more than 50 devices among notebook computers, tablets, and mobile phones.· Maintained in-person customer communication and relationships.· Set up and configured about 100 VPNs, and 30 VoIP Telephone devices for remote job in COVID time.· Resolved technical problems related to desktops, laptops, printers, servers, and network systems and equipment.· Provided technical support to end-users for hardware and software.· Collaborated with cross-functional teams to identify and implement process improvements to increase efficiency and productivity

Bogotá D.C. Area, Colombia

- Maintained sales relationships with existing clients and identified more than 50 new potential clients in countries such as Costa Rica and Colombia - Assessed up to 70% of client needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms.- Provided input into product design where goods or services must be tailored to suit clients' needs- Developed sales presentations, proposals, or other materials to illustrate benefits from the use of goods or service- Estimated costs of installing and maintaining equipment or services- Consulted with more than 40 clients after sales to resolve problems and provide ongoing support- Developed, implemented and reported on marketing plans and sales strategies to achieve business goals- Assessed market conditions and competitors' activities and develop an awareness of emerging markets and trendsNOC 6221

Bogotá D.C. Area, Colombia

 Maintained and grow sales relationships with existing clients by 20% in 2014 Identified more than 100 potential clients in industries such as OIL & Gas, Power Gridand Mining Assessed up to 10 clients' needs weekly, recommend or assist in the selection of goods orservices, and negotiate prices or other sales terms Provided input into product design where goods or services must be tailored to suitclients' needs in 100% Devised more than 100 sales presentations, proposals, or other materials to illustratesome of the benefits of using ROXTEC cable sealing systems Estimated costs of installing and maintaining equipment or service over 50% of technicalrequests Prepared and administer 1 out 4 sales contracts and sustain customer records Solved 80% of technical problems related to sealing solutions for cable and pipepenetrations Consulted with more than 50 clients after sales to resolve problems and provideongoing support

Colombia

Currently, Studying C1 English Level

Colombia

POSITION- Responsible for training, organizing and supervising a group over 25 technicians people, implementing the best operational strategies to achieve the best IT service performance, for one of the largest companies in the Colombian banking sector.Client : IBMOwner : Banco de Bogota (Grupo AVAL)ACCOMPLISHMENTS- Coordinating inventory process to all IT equipment used by bank workers to national level, such as :• CPU• Notebook• Monitors• Servers• Switches• Access Point• Biometric readers• Barcode readers• Multifunctional• Thermoprinters• Scanners• Photoidifying cameras.

Colombia

- Maintain and grow sales relationships with existing clients- Identified and solicit potential clients- Assessed client's needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms- Provided input into product design where goods or services must be tailored to suit clients' needs- Developed sales presentations, proposals, or other materials to illustrate benefits from the use of goods or service- Estimate costs of installing and maintaining equipment or service- Prepared and administered sales contracts and maintain customer records- Troubleshoot technical problems related to equipment- Consulted with clients after sales to resolve problems and provide ongoing support- Developed, implemented, and reported on marketing plans and sales strategies to achieve business goals- Assessed market conditions and competitors' activities and develop an awareness of emerging markets and trends

Argentina

- Develop, implement and report on marketing plans and sales strategies to achieve business goals- Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends- Maintain and grow sales relationships with existing clients- Identify and solicit potential clients- Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms- Provide input into product design where goods or services must be tailored to suit clients' needs- Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service- Estimate costs of installing and maintaining equipment or service- Prepare and administer sales contracts and maintain customer records- Troubleshoot technical problems related to equipment- Consult with clients after sale to resolve problems and to provide ongoing support

Bogotá D.C., Colombia

- Provide input into product design where goods or services must be tailored to suit clients' needs- Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service- Estimate costs of installing and maintaining equipment or service- Prepare and administer sales contracts and maintain customer records- Troubleshoot technical problems related to equipment- Consult with clients after sale to resolve problems and to provide ongoing support- Develop, implement and report on marketing plans and sales strategies to achieve business goals- Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends- Maintain and grow sales relationships with existing clients- Identify and solicit potential clients- Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms

Bogotá D.C., Colombia

- Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced- Consult user guides, technical manuals and other documents to research and implement solutions- Reproduce, diagnose and resolve technical problems encountered by users- Provide advice and training to users in response to identified difficulties- Provide business systems, network, and Internet support to users in response to identified difficulties- Collect, organize and maintain a problems and solutions log for use by other technical support analystsAs a degree project, 2 Edge Switches were implemented and configured for the inclusion and standardization of the network in the areas (Emission Center and Memory Signal), taking into account that there is a data architecture in operation. One of the technical benefits of the project was to optimize the high data transmission speeds, allowing greater scalability and integrity with multiple services such as the media manager, streaming platforms, voice, data, video.Technical Support in IP Phone AVAYA Platform

Bogotá D.C., Colombia

- Maintain and grow sales relationships with existing clients- Identify and solicit potential clients- Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms- Provide input into product design where goods or services must be tailored to suit clients' needs- Develop sales presentations, proposals, or other materials to illustrate benefits from use of good or service- Estimate costs of installing and maintaining equipment or service- Prepare and administer sales contracts and maintain customer records- Troubleshoot technical problems related to equipment- Consult with clients after sale to resolve problems and to provide ongoing support- Develop, implement and report on marketing plans and sales strategies to achieve business goals- Assess market conditions and competitors' activities and develop an awareness of emerging markets and trends

Bogota

- Test electrical and electronic equipment and components for continuity, current, voltage and resistance- Read and interpret drawings, blueprints, schematics and electrical code specifications to determine layout of industrial electrical equipment installations- Maintain, repair, test and install electrical motors, generators, alternators, industrial storage batteries and hydraulic and pneumatic electrical control systems- Install electromechanical, analog and digital trunking systems, circuits and equipment in telecommunications central offices and switching centres- Complete test and maintenance reports.NOC 7242

Bogota

- Customer service by phone- Maintenance and assembly assistant for integration of energy systems in communications rooms- Payments of bank obligations and filing of photographic records

Bogota

Payment of bank obligationsFiling of invoices and reports to airlinesCustomer service for sending physical mail

Postgraduate, System, Networking, And Lan/Wan Management/Manager, Wireless Networking

Bachelor Of Engineering - Be, Telecommunications Engineering, Telecommunications Engineer

No Finished, Electrical, Electronic And Communications Engineering Technology/Technician, Electronic Technician