Amek Group is a consulting and management firm specialized in luxury hospitality industry with years of experience domestically and internationally. Our entrepreneurial spirit and a scientific approach makes us stand out, lining up new strategies and processes necessary to generate greater profitability for your business.Our Executive Team brings years of combined experience in the areas of Sales and Marketing, F&B and Rooms Operations in different scales and hotel brands. Our associates initiate a proactive approach to contribute to your needs through a series of well defined objectives.www.amekgroup.com/

AKEN Hotels & Resorts is an independent upper upscale and luxury brand developed by AMEK Group.AKEN means protector and our objective is to offer support and protection to each property; maximizing its profit within a wide selection of flexible options that can adjust to each hotel's specific needs.We believe luxury independent hotels deserve to be understood and supported with the same technology and management level found within big international brands; however, with a much more flexible and accessible business model.AKEN is experience tailored to you.

A new inclusive hospitality accolade program tailor to all luxury lodging businesses. The conceptual program drives to Reveal the Authenticity from each property based on today's luxe travelers' priorities and social distancing practices while maintaining personalized and unique service.

Cayuga Hospitality Consultants is a global network of independent consultants focused on the hospitality industry. Consultants are available to work independently on assignments or can be organized as a team or task force to achieve the greatest possible results for our clients. Areas of expertise include operations, sales, marketing, finance, asset management, development, technology, insurance, litigation and sustainability for all areas of hospitality, including hotels/resorts, spas/clubs, restaurants/bars, and casinos. Our consultants provide practical, profit-oriented advisory services across a broad range of hospitality property types and business models plus hands-on support implementing their recommendations.

Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend and manage budget of 35M+ and manage expenses within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Laundry, Recreation, Security & Reservations. Manage the human resources in the rooms division with 200+ staff in order to attract, retain and motivate the employees. Hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline as appropiate.Develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations. Implement company programs and manage the operations of the division in a manner consistent with local laws, regulations and corporate policies and procedures to ensure a high level of quality and customer satisfaction. Constantly look for new opportunities to generate new revenue streams, and innovate to constantly renew services and facilities. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for hotel guests, staff and company assets.

Along with Director of Rooms, responsible of leading and overseeing Rooms operational division within the Resort with 300 + employees in Rooms division.Successfully leading operational division, including Reservations, Front Office, Concierge, Guest Services, Guest Relations, Telecommunications, Housekeeping, Laundry, Valet, Security, Kids Club (KFAS), Recreation and Spa.

Responsible to overseeing Housekeeping, Laundry, Pool & Beach, and Recreation Department. Main duties are:* Ensure the smooth and efficient running of all operational aspects of the named departments and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.* Conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary* Ensure that all internal and external guests deliver the brand promise and provide exceptional guest service at all times* Spend time in public areas observing internal guests-guest interaction and talking with guests, working through Heads of Department to coach employees in guest service skills as necessary* Maximize internal guests productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. * Ensure that each revenue generating department is operated in line with maximizing revenues and profit through up selling, pricing activities and proper yield management, while delivering on the brand promise. * Strategically analyze business performance to facilitate accurate and meaningful forecasting. * Proactively manage costs based on key performance indicators, working through the respective Heads of Department as appropriate.* Actively participate in weekly yield and revenue management meetings, overseeing the appropriate pricing structures to maximize yield and overall profits. * Meet and greet regular and VIP guests as appropriate, and to ensure the proper handling of all of their reservations, room assignments and check-in experience. * Regularly inspect rooms and other Rooms areas to ensure that the set standards are being maintained. * Work with the Engineering Department to maintain guest rooms and the public areas to the highest standard.

Responsible for the operations for the entire Front of the House departments, including Front Desk, Call Center, At your service, Guest Services, Concierge. Task assigned includes budgeting, purchasing, hiring, coaching and couseling, etc.

• Supervise and contribute with operational duties for Front Desk, Guest Services, Concierge, Call Center andGuest Relations and assist them when necessary.• Established and implemented review structure for improved consistency while the FOH within the other RClocations.• Perform self-inspections among team member to ensure alignment with Company Operational Procedures withinall areas.• Improve morale and promote healthy competition by sharing best practices among other Ritz-Carlton locations.• Support corporate standards by sharing and creating new Standards Operational Procedures. (SOP).• Enliven Company Philosophy among Ladies and Gentlemen by analyzing them, sharing ideas and great guestengagement stories.• Bring and create innovative tools that will assist team members to perform a more accurate and refine job whileassisting guest with inquiries.• Contribute in the daily rooms assignments, based on the reservation requirement, room type and maximizing therooms inventory.Design programs, policies, and processes that support smooth workflow Rooms Division, aligned with the dayto-day occupancy levels and Corporate Standards.• Manage functional resources ensuring adequate support is available to meet staffing needs while controlling costs• Assess activities to identify areas for improvement and spearhead positive changes.• Escalate comprehensive reports and recommendations to Executive Management that support informedorganizational decision-making.• Guide screening and interview processes to identify the most qualified candidates through Talent Plus Programand Commitment to Talent (Marriott certification)• Develop and manage training programs to increase knowledge, skill, and productivity levels, based on Gallupscores, guest opportunities or any other area for improvement.

Oversee the Operation of Guest Services and Concierge, ensuring a smooth workflow based on daily operations,and assist the team when necessary.• Perform self inspections among team member to ensure alignment with Company Operational Procedures andAAA Audit to ensure adherence and consistency within all areas• Perform problem solving and Conflict Resolution if a guest opportunity arises.• Create and present valet parking event planning based of the number of guest and estimate vehicles, managinglabor, and parking spaces to ensure a smooth arrival and departure.• Develop a new Airport Ambassador Position that will assist the Guest to have an smooth arrival to the island, andwill contribute on our Warm Welcome results and alerts FOH Department of their arrival.• Enliven Company Philosophy among Ladies and Gentlemen by analyzing them, sharing ideas and great guestengagement stories.• Perform SWOT Analysis within the Division on a yearly basis.• Analyze external Data from Gallup based on Guest Engagement Monthly results and create actions plans in areaswhere needs improvement by participating in Quality Improvement team.

• Oversee the operations of Front Desk, ensuring a smooth workflow based on daily operations, and assist withcheck in/out when necessary.• Review daily Vip’s arrival and departure, to ensure that all requirements and needs are fulfilled, paying attentionto their preferences and expectations in order to create a memorable and unique experience through out their stay.• Perform daily meeting with other rooms departments to plan ahead next day activity, based on pick arrival anddepartures times, and staffing levels to ensure an operational success and guest satisfaction.• Analyze incentive program results, to ensure alignment with monthly goals.• Improve morale and promote healthy competition by sharing best practices among other Ritz-Carlton locations.• Support corporate standards by sharing and creating new Standards Operational Procedures. (SOP).• Contribute in the daily rooms assignments, based on room types, maximizing the rooms inventory.• Enliven Company Philosophy among Ladies and Gentlemen by analyzing them, sharing ideas and great guestengagement stories.• Bring and create innovative tools that will assist team members to perform a more accurate and refine job whileassisting guest with inquiries.• Perform self-inspections among team member to ensure alignment with Company Operational Procedures andAAA Audit to ensure adherence and consistency within all areas.

• Trained and performed duties as bellmen, overnight valet runner, housekeeping coordinator and front desk agent.• Enhance adherence to all Corporate Procedures and Philosophy Standards.• Contributed greatly to creating performance metrics designed program to ensure training to newer team member.• Plan, organize and create housekeeping daily assignment based on daily operations requirements based on asections and number of credits per team member.• Perform daily housekeeping room’s inspections to ensure consistency with cleanliness standards.• Answer promptly and accurate all phone calls ensuring a correct redirection of every phone call based on thecaller needs.• Stimulate up selling program within the Front Desk team members to maximize revenue.• Contribute in the daily rooms assignments, based on the reservation requirement, room type and maximizing therooms inventory.• Analyze Gallup Guest Engagement Monthly results and create actions plans in areas where needs improvement byparticipating in Quality Improvement team.• Conduct research and surveys within hotel guests in order to analyze certain levels of service.• Perform problem solving and Conflict Resolution if a guest opportunity arises.

Oversees kitchen, grill, salada, pizza and mexican bar.Prepare food for all outles based on daily operations needs.Manage labor and quality control.

seasonal. Perfom duties as server, busser, appetizer line and hostess.