Luis Gallotti Email & Phone Number

Dubai, AE

Miami, Florida, United States

Amek Group is a consulting and management firm specialized in luxury hospitality industry with years of experience domestically and internationally. Our entrepreneurial spirit and a scientific approach makes us stand out, lining up new strategies and processes necessary to generate greater profitability for your business.Our Executive Team brings years of.

Miami, Florida, United States

AKEN Hotels & Resorts is an independent upper upscale and luxury brand developed by AMEK Group.AKEN means protector and our objective is to offer support and protection to each property; maximizing its profit within a wide selection of flexible options that can adjust to each hotel's specific needs.We believe luxury independent hotels deserve to be.

Miami, Florida, United States

A new inclusive hospitality accolade program tailor to all luxury lodging businesses. The conceptual program drives to Reveal the Authenticity from each property based on today's luxe travelers' priorities and social distancing practices while maintaining personalized and unique service.

United States

Cayuga Hospitality Consultants is a global network of independent consultants focused on the hospitality industry. Consultants are available to work independently on assignments or can be organized as a team or task force to achieve the greatest possible results for our clients. Areas of expertise include operations, sales, marketing, finance, asset.

Miami, Florida, United States

Miami

Costa Rica

Responsible for short and long term planning and day-to-day operations of the rooms and related areas. Recommend and manage budget of 35M+ and manage expenses within approved budget constraints. Major areas of responsibility/management include: Front Office, Guest Services, Housekeeping, Laundry, Recreation, Security & Reservations. Manage the human.

Peninsula Papagayo, Guanacaste, Costa Rica

Along with Director of Rooms, responsible of leading and overseeing Rooms operational division within the Resort with 300 + employees in Rooms division.Successfully leading operational division, including Reservations, Front Office, Concierge, Guest Services, Guest Relations, Telecommunications, Housekeeping, Laundry, Valet, Security, Kids Club (KFAS).

Grand Cayman Marriott Beach Resort

Responsible to overseeing Housekeeping, Laundry, Pool & Beach, and Recreation Department. Main duties are:* Ensure the smooth and efficient running of all operational aspects of the named departments and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically.* Conduct regular.

Responsible for the operations for the entire Front of the House departments, including Front Desk, Call Center, At your service, Guest Services, Concierge. Task assigned includes budgeting, purchasing, hiring, coaching and couseling, etc.

• Supervise and contribute with operational duties for Front Desk, Guest Services, Concierge, Call Center andGuest Relations and assist them when necessary.
• Established and implemented review structure for improved consistency while the FOH within the other RClocations.
• Perform self-inspections among team member to ensure alignment with Company Operational Procedures withinall areas.
• Improve morale and promote healthy competition by sharing best practices among other Ritz-Carlton locations.
• Support corporate standards by sharing and creating new Standards Operational Procedures. (SOP).
• Enliven Company Philosophy among Ladies and Gentlemen by analyzing them, sharing ideas and great guestengagement stories.

• Oversee the Operation of Guest Services and Concierge, ensuring a smooth workflow based on daily operations,and assist the team when necessary.
• Perform self inspections among team member to ensure alignment with Company Operational Procedures andAAA Audit to ensure adherence and consistency within all areas
• Perform problem solving and Conflict Resolution if a guest opportunity arises.
• Create and present valet parking event planning based of the number of guest and estimate vehicles, managinglabor, and parking spaces to ensure a smooth arrival and departure.
• Develop a new Airport Ambassador Position that will assist the Guest to have an smooth arrival to the island, andwill contribute on our Warm Welcome results and alerts FOH Department of their arrival.
• Enliven Company Philosophy among Ladies and Gentlemen by analyzing them, sharing ideas and great guestengagement stories.

• Oversee the operations of Front Desk, ensuring a smooth workflow based on daily operations, and assist withcheck in/out when necessary.
• Review daily Vip’s arrival and departure, to ensure that all requirements and needs are fulfilled, paying attentionto their preferences and expectations in order to create a memorable and unique experience through out.
• Perform daily meeting with other rooms departments to plan ahead next day activity, based on pick arrival anddepartures times, and staffing levels to ensure an operational success and guest satisfaction.
• Analyze incentive program results, to ensure alignment with monthly goals.
• Improve morale and promote healthy competition by sharing best practices among other Ritz-Carlton locations.
• Support corporate standards by sharing and creating new Standards Operational Procedures. (SOP).

• Trained and performed duties as bellmen, overnight valet runner, housekeeping coordinator and front desk agent.
• Enhance adherence to all Corporate Procedures and Philosophy Standards.
• Contributed greatly to creating performance metrics designed program to ensure training to newer team member.
• Plan, organize and create housekeeping daily assignment based on daily operations requirements based on asections and number of credits per team member.
• Perform daily housekeeping room’s inspections to ensure consistency with cleanliness standards.
• Answer promptly and accurate all phone calls ensuring a correct redirection of every phone call based on thecaller needs.

Oversees kitchen, grill, salada, pizza and mexican bar.Prepare food for all outles based on daily operations needs.Manage labor and quality control.

seasonal. Perfom duties as server, busser, appetizer line and hostess.

Hotel Real Estate Investments And Asset Management Certificate, Certificate

Tecnico, Hotel Business Administration