Luis Gerardo Jr Email & Phone Number

Houston, Texas, United States

● Handles all customer service activities including order taking, handling orders from end to end, providing a single point of contact to provide a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution● Assists in building profitable sales by enhancing customer satisfaction and confidence● Suggests order changes/additions based on customer buying patterns and gathers market intelligence

Houston, Texas, United States

● Directed the personal training department by managing expenses, purchasing new equipment, recruiting and training new staff member to ensure optimal staffing levels ● Developed and managed action plans to reach overall goals and ensure monthly revenue targets were met● Taught staff how to have customized value-based tours for every guest and having introductory fitness consultations for current members● Provided staff and personal trainers with ongoing assistance and training in order to grow revenue and to assist members in reaching fitness goals● Collaborated with staff members to ensure cleanliness and tidiness of facilities, and maintenance of equipment

Orlando, Florida, United States

● Operated mechanical equipment to load and unload packages for drivers to deliver while adhering to company safe package handling standard and proper postal routing guidelines● Promoted a positive, team-oriented work environment emphasizing employee involvement, pro-active communication, inter-departmental cooperation, and continual improvement on all levels● Achieved maximum output, accuracy, and efficiency through proper management of department resources while ensuring all department, corporate, safety, and OSHA policies and procedures were communicated, understood, and adhered to in order to maintain full compliance● Implemented personal development and cross-training programs to encourage the continuing professional growth of department/personnel, enhance flexibility, and establish backup coverage for vital functions and processes● Ensured that all department employees received specific orientation, skills and safety training, appropriate materials and information, regular evaluations, and proactive coaching to support their continued development ● Functioned as an effective liaison and advocate on all levels so that employee, department, and corporate needs are addressed in a timely and productive manner

Temple, Texas, United States

● Evaluated each pending order, pulled correct material, cut down over sized laminate, and inspected all material on the pending order to applicable standards to guarantee order completeness● Sorted, stored, pulled and packed laminate in order to meet the needs of the customer and provided quality service● Safely operated forklift, platform lift, and reach truck while changing batteries and propane tanks for the equipment as needed● Laid up the materials according to the assigned lay-up schedule and completed all paperwork and computer functions clearly and accurately for each lay-up

Killeen, Texas, United States

● Greeted customers warmly, acknowledging regular customers, and encouraging price-saving promotions and new products ● Assisted with sales, staff and management as needed● Received payments of cash, check, credit cards, automatic debits and issued receipts, refunds, credits, and change due to customers ● Compared merchandise invoices to items received to ensure that shipments are correct● Maintained weekly inventory checks to control inventory shrinkage● Introduced more efficient organizational procedures affecting company merchandise

Fort Hood, Texas, United States

● Provided a welcoming environment for customers by greeting customers and assisting with their inquiries and needs● Displayed strong leadership presence by enforcing and demonstrating company policies and procedures including health, safety, and security● Stocked sales floor in a timely manner after receiving vendor deliveries● Checked and signed invoices and credit memos on a weekly basis● Maintained merchandise by checking inventory levels and reordered them to manage shrinkage● Communicated trends, strengths, opportunities, and coordinated events with supervisors to increase sales, promote merchandise, and expand markets

Dover, Delaware, United States

● Provided a welcoming environment for customers by greeting customers and assisting with their inquiries and needs● Displayed strong leadership presence by enforcing and demonstrating company policies and procedures including health, safety, and security● Stocked sales floor in a timely manner after receiving vendor deliveries● Checked and signed invoices and credit memos on a weekly basis● Maintained merchandise by checking inventory levels and reordered them to manage shrinkage● Communicated trends, strengths, opportunities, and coordinated events with supervisors to increase sales, promote merchandise, and expand markets

Bachelor Of Science - Bs, Aeronautics/Aviation/Aerospace Science And Technology, General

Bachelor Of Applied Science - Basc, Aeronautics/Aviation/Aerospace Science And Technology, General