Professionally assist customers over the phone regarding their ordered parts, shipping, andplacing additional orders for parts.Kept in contact with companies regarding their policies for parts. Negotiated returns ofunused/unnecessary parts with the respective companies for a refund to Abt.Maintained organized inventory.Ensured techs had all their necessary parts prior to departing to service customers.

Ensure freight is secured in trailers, utilizing appropriate tools and supplies.Perform general freight handling using a forklift.Repair damaged freight as necessary.Verify freight descriptions against documentation, utilizing electronic and manual systems. Complete any required documentation as well as reports.

Exhibited excellent multi-tasking skills.Served lunch and dinner to 25-50 customers per shift at a national chain restaurant.Memorized over 30 menu items and rotating specials in order to give customizedrecommendations to guests and answer questions as accurately as possible.Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.Warmly greeted new and returning customers and developed relationships resulting incustomer loyalty.