Luis J. Gonzalez Email and Phone Number

• Implemented two clients while overseeing the technical aspects of new implementations and ensuring successful launches• Conducted application demonstration and discovery sessions to refine business & technical requirements after contract execution• Configured client technical specifications and requirements utilizing SQL server, Symitar PowerOn, and various other technologies • Incorporated 3rd party integrations including both APIs and SSOs surrounding eDocs, Billpay, and other digital banking tools• Identified technical challenges and provided recommendations, focusing on client satisfaction and efficiency• Worked directly with project managers, T.I. engineers, and product managers to resolve issues and coordinate execution of project• Communicated & presented complex technical topics and responded to questions from clients across various levels of leadership

• Operated in a team environment, providing supplemental technical support to clients post-launch• Researched and resolved, using root-cause analysis, software integration conflicts in UAT and production environments• Completed 750+ Jira tickets from inception to completion with a client first mentality• Acted as a Subject Matter Expert (SMEs) on multiple areas of the Alkami platform, primarily ACH processing and Symitar system • Created and managed documentation and toolsets for the scalability of the Technical Consulting team• Analyzed error & trace logs, identified bugs, and created Triage tickets when necessary