Overseeing local and regional sales, promotions and campaigns.Planning and directing the hiring and training of new Sales Representatives.Directing and coordinating all sales activities locally and regionally.Preparing sales budgets and projections and approving expenditures.Tracking and analyzing sales statistics based on key quantitative metrics.Handling and resolving customer complaints regarding a product or service.Setting discount rates and determining price schedules.Advising distributors and dealers on policies and Standard Operating Procedures (SOPs). Serving as the face of the organization to internal and external partners.Making data-informed decisions to drive performance and resource allocation. Developing and maintaining relationships with key clients.Setting sales quotas and goals.Overseeing and directing performance of the sales team.Identifying emerging markets to find new sales opportunities.Defining and executing territory sales plans.

Manage the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces.Planning, organizing and directing team members to ensure the highest degree of guest satisfaction.Daily supervision of the housekeeping staff, including day, event and post-event crews.Purchase, re-order and maintain housekeeping supplies and inventory.Conduct pre-event inspections of all rooms, concourses, clubs, seating areas and public areas prior gate opening for every event held at the Arena.Recruit, schedule and train all new housekeeping staff members.Uphold the highest standards of cleanliness, safety, and conduct.Knowledge of OSHA and safety standards within Housekeeping department.Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event.Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.

Lead and inspire staff with a positive attitude to ensure exceptional Guest service.Commit to teach, coach, motivate and develop staff members to encourage ownership and accountability. Engage staff to promote a culture of safety to create and promote a safe work environment.Partner with Front Office and Engineering to ensure ready rooms for arriving Guest.Utilize Quality Assurance Program guidelines to inspect rooms and follow up with staff to impact and improve hotel ratings and scores.Execute homeroom meetings with my team to maintain show quality in rooms and promote a safe work environment.Extend assistance for multiple Guest situations such as lost Guests and general resort knowledge. Recruited and trained new members of the housekeeping team.

Lead and inspire staff with a positive attitude to ensure exceptional Guest service.Commit to teach, coach, motivate and develop staff members to encourage ownership and accountability. Engage staff to promote a culture of safety to create and promote a safe work environment.Partner with Front Office and Engineering to ensure ready rooms for arriving Guest.Utilize Quality Assurance Program guidelines to inspect rooms and follow up with staff to impact and improve hotel ratings and scores.Execute homeroom meetings with my team to maintain show quality in rooms and promote a safe work environment.Extend assistance for multiple Guest situations such as lost Guests and general resort knowledge. Recruited and trained new members of the housekeeping team.