Luis Johnson Email & Phone Number

New York City Metropolitan Area

Monitors the work quality of staff; allocates work and staff and ensures the work is carried out efficiently and effectively and within all mandated time constraints.Review and assign various special projects which may include application/recertification backlogs or skipped benefits.Review pending case actions to ensure that transactions are processed error free or returned to be corrected by staff.Monitors and ensures that all work related to Fair Hearings is completed accurately and in accordance with mandated time frames, including timely compliance with Decisions After Fair Hearing.

Maintained office efficiency by keeping appearance of common areas, organizing procedures, handling correspondence, and overseeing supplies and equipment.Provided direct administrative supports as needed, including maintaining filing system, mailing, and shipping packages, and updating contact database and employee list.Overseen and maintain office equipment for uninterrupted function, identify and fulfill office supply needs, and coordinate delivery as needed.Managed all aspects of the office’s space/infrastructure planning and provide answers, resources, and solutions as requested.

Prepared reports on all unit activity as required and Interview clients using standardized system forms.Filed all information properly due to the confidentiality regarding the participants circumstances.Trained and assisted new employees with current job tasks on a one-on-one training basis.Prepared and submit all necessary referrals and documents to various agencies as found necessary for all eligibility cases.

Prepared reports on all unit activity as required and Interview clients using standardized system forms.Filed all information properly due to the confidentiality regarding the participants circumstances.Responded to information requests from clients by determining material required, performing research.Prepared and submitted all necessary referrals and documents to various agencies as found necessary for all eligibility cases.

Reviewed applications for various aid programs and ensure that applicants are eligible for them by verifying that any application forms have been filled out correctly and checking the information on the forms for accuracy.Engaged in a lot of communication with applicants for aid programs. In addition to fact-checking.Acted as an information resource to people who need financial assistance. They may even play the role of counselor or advocate by advising people on what aid programs may benefit them and then helping them receive that benefit.Prepared and maintain client files, as well as keep track of client appointments and any changes in the policies of the organization.