Luis Lima Email and Phone Number
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Senior Innovator, business transformation professional, technology professional with analytical and a relentless focus on customer success. Confident, driven leader with diverse expertise building focused teams.Drives growth, generates revenues, captures market share, improves profits and enhances value in Canadian Market. Proven track record leading high-performance teamsSpecialties: • Service Offerings & Solutions Development• Budget Development/Management• Process & Procedure Development• Relationship Management• Deployment Services• Operations Management• Coaching & Motivation• P&L Optimization• Staff Mentoring
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Chief Revenue Officer @ Zonal AsdZonal Asd Aug 2024 - PresentMississauga, Ontario, CaAs Chief Revenue Officer, I lead Canadian Services Solutions, Partner Management, and Customer Success.Regardless of the technology or era, over the past few decades, I have distinguished myself as one of the IT industry's top "problem solvers." Bringing a unique and experience-rich understanding of business and technology, I realize that success, such as profitability and exceptional customer service, is a product of proven problem-solving expertise rather than technological advancement alone.
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End User Experience Practice LeadLong View Systems Jul 2017 - Apr 2024Calgary, Alberta, CaLong View Systems has continued its strong growth record and now has 1100+ employee base with deep expertise addressing a broad range of Enterprise customer challenges. Long View Systems is recognized as one of Canada's top 50 Best Managed companies and anyone interested in a career with one of North America's fastest growing organizations please visit us at www.longviewsystems.com under careers!In my role as the End User Experience Practice Lead I am responsible for working with Sales and Partners in the Ontario region on developing and selling End User Support Services. These services include our Global Services Desk and On-Site Services. -
Director Service Offerings & Business DevelopmentCompugen Sep 2016 - Jan 2017Richmond Hill, Ontario, CaReporting to the Vice President of Services, accountable for developing go-to-market offerings and next generation services. Established and solidified relationships with key partners to gain insight in the market and to assemble competitive service offerings. -
Director Dispatch ServicesCompugen 2009 - 2016Richmond Hill, Ontario, CaReporting to the Vice President of Operations, accountable client delivery services throughout central region. Owned and managed client and vendor relationships to drive overall improvement in delivery capabilities. Coached and developed a team of 6 Service Dispatch Business Unit Leaders across Project Control Office and IT Lifecycle Services portfolio solutions, mission critical services, mobility, IP Solutions and business analytics for insight and outcomes. In conjunction with Sales, negotiated customer contracts including Statements of Work, RFP’s, RFI’s and pricing strategies. Conducted customer presentations, tours and business reviews.
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National Operations DirectorCompugen 2005 - 2009Richmond Hill, Ontario, CaReporting to the Vice President of Services accountable for service operations, including Logistics, Purchasing, Client Depot Centre, Warehouse and Financial Planning.
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Director Service OperationsShl Systemhouse / Mci Worldcom / Eds Innovations / Nexinnovations 1998 - 2004CaReporting to the Vice President of Services. Oversaw Canadian service operations, including Call Center, component repair, inventory planning, logistics facilities, OEM programs, billing and financials, customer experience and quality programs. Built a team of 8 Business Unit Leaders covering key roles across Contact Center, Supply Chain, Finance, Voice of the Customer, Market Segments and Quality Management. Collaborated with Sales and Customers to implement line of business value propositions. -
Manager Service OperationsShl Systemhouse / Mci Worldcom / Eds Innovations / Nexinnovations Jan 1996 - Jan 1998CaReporting to the Director of Services responsible for purchasing, repair programs and inventory budgets. Accountable for implementing and operational strategies with monthly P&L plan. Delivered year over year cost reductions while attaining service level objectives.
Luis Lima Skills
Luis Lima Education Details
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George Brown CollegeDiploma In Electronics Engineering Technician -
York University - Schulich School Of Business
Frequently Asked Questions about Luis Lima
What company does Luis Lima work for?
Luis Lima works for Zonal Asd
What is Luis Lima's role at the current company?
Luis Lima's current role is Bringing a unique and experience-rich understanding of business and technology..
What is Luis Lima's email address?
Luis Lima's email address is ll****@****gen.com
What is Luis Lima's direct phone number?
Luis Lima's direct phone number is +190570*****
What schools did Luis Lima attend?
Luis Lima attended George Brown College, York University - Schulich School Of Business.
What are some of Luis Lima's interests?
Luis Lima has interest in Cancer Research, Entrepreneurs Pitching Their Business, Procedural Drama, Crime Scenes, Chess, Business Concepts, Western Movies, Charity Work.
What skills is Luis Lima known for?
Luis Lima has skills like It Service Management, Management, Operations Management, Solution Selling, Leadership, Team Leadership, Vendor Management, Cloud Computing, Professional Services, Project Management, Strategy, Data Center.
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