Luis Lima Email & Phone Number

Mississauga, Ontario, Ca

As Chief Revenue Officer, I lead Canadian Services Solutions, Partner Management, and Customer Success.Regardless of the technology or era, over the past few decades, I have distinguished myself as one of the IT industry's top "problem solvers." Bringing a unique and experience-rich understanding of business and technology, I realize that success, such as profitability and exceptional customer service, is a product of proven problem-solving expertise rather than technological advancement alone.

Calgary, Alberta, Ca

Long View Systems has continued its strong growth record and now has 1100+ employee base with deep expertise addressing a broad range of Enterprise customer challenges. Long View Systems is recognized as one of Canada's top 50 Best Managed companies and anyone interested in a career with one of North America's fastest growing organizations please visit us at www.longviewsystems.com under careers!In my role as the End User Experience Practice Lead I am responsible for working with Sales and Partners in the Ontario region on developing and selling End User Support Services. These services include our Global Services Desk and On-Site Services.

Richmond Hill, Ontario, Ca

Reporting to the Vice President of Services, accountable for developing go-to-market offerings and next generation services. Established and solidified relationships with key partners to gain insight in the market and to assemble competitive service offerings.

Richmond Hill, Ontario, Ca

Reporting to the Vice President of Operations, accountable client delivery services throughout central region. Owned and managed client and vendor relationships to drive overall improvement in delivery capabilities. Coached and developed a team of 6 Service Dispatch Business Unit Leaders across Project Control Office and IT Lifecycle Services portfolio solutions, mission critical services, mobility, IP Solutions and business analytics for insight and outcomes. In conjunction with Sales, negotiated customer contracts including Statements of Work, RFP’s, RFI’s and pricing strategies. Conducted customer presentations, tours and business reviews.

Richmond Hill, Ontario, Ca

Reporting to the Vice President of Services accountable for service operations, including Logistics, Purchasing, Client Depot Centre, Warehouse and Financial Planning.

Ca

Reporting to the Vice President of Services. Oversaw Canadian service operations, including Call Center, component repair, inventory planning, logistics facilities, OEM programs, billing and financials, customer experience and quality programs. Built a team of 8 Business Unit Leaders covering key roles across Contact Center, Supply Chain, Finance, Voice of the Customer, Market Segments and Quality Management. Collaborated with Sales and Customers to implement line of business value propositions.

Ca

Reporting to the Director of Services responsible for purchasing, repair programs and inventory budgets. Accountable for implementing and operational strategies with monthly P&L plan. Delivered year over year cost reductions while attaining service level objectives.

Diploma In Electronics Engineering Technician

Education record