Luis Lopes Email & Phone Number

Lisboa, Portugal

Lisboa E Região, Portugal

• Ensure and provide flawless, upscale, professional and high class guest service experiences• Analyse customer feedback and provide strategic direction to continuously improve overall rating• Respond to guests needs and anticipate their unstated ones• Expect and react promptly to guests’ requirements and inquires• Actively listen and resolve guests’ complaints• Promote all amenities, conveniences and programs offered

Lisboa E Região, Portugal

• Dealing with passenger enquiries about flight departures and arrivals• Checking in passengers and allocating seats• Providing boarding passes and luggage labels• Telling passengers about luggage restrictions• Weighing baggage and collecting any excess weight charges• Taking care of people with special needs, and unaccompanied minors• Monitoring the boarding in order to assure an easy and safe process: make announcements, organize entrance cues, verify documentation and boarding cards and guarantee an efficient communication with the crew on board.

Lisboa E Região, Portugal

• Greeting passengers as they board and exit the plane• Showing passengers to their seats • Serving meals and refreshments• Checking the condition and provision of emergency equipment and information for passengers• Demonstrating emergency equipment and safety procedures• Administering first aid• To ensure that safety is the number one priority during the flight• Supplying passengers with newspapers, magazines and in-flight entertainment• Selling duty-free commercial goods and pursuing sales targets• Producing written flight reports after completing a journey

- Atendimento personalizado e abertura/fecho de caixa- Reposição e organização de stock