Luis Lopez Email & Phone Number

Miami, FL, US

Boca Raton, Florida, United States

As the Director of Product Design at an innovative water-sensor technology start-up, I lead the end-to-end user experience for software solutions designed to manage water levels and maintenance, both for residential and commercial clients. My role involves creating intuitive, streamlined user flows for setting up and syncing water sensors to user accounts.

6262 Sunset Drive, South Miami, 33143

Led UI/UX Initiatives:Directed design processes for Marriott Vacation Brands' digital platforms from conception to deployment.Website Redesign:Spearheaded the corporate site overhaul, enhancing brand awareness & supporting 2024 goals.User Experience Improvement:Collaborated on a responsive site redesign, optimizing information architecture and brand.

South Miami, Florida

Led Design and Prototyping:Crafted the complete mobile app experience for Marriott Vacation Worldwide, including Vistana, Sheraton, and Westin member apps.Cross-Functional Collaboration:Worked closely with product and development teams to integrate innovative features and UX principles, boosting member engagement significantly.Customer Journey.

South Miami

Conceptualized / designed and helped develop an AS400 call centre application re-architecture from “green screens” to an enterprise class web based Interface.Conducted usability study via interviews of call centre users for a new Intranet web based application.Lead meetings with business users, stake holders, vp’s and ba’s to develop use cases, model flow.

• Oversaw orientation, training and mentoring of new team members
• Development of projects/GSP’s was done via STS and deployments were created based on files checked into our SVN repository.
• Introduced cross browser compatible Jquery functionality to allow for mobile devices to navigate the parent website.
• Created documentation for established procedures, standards and policies within the web design group based on corporate creative guidelines.
• Served as back up for Web Manager handling emergencies and assigning tasks to other team members to handle any unplanned or last minute tasks assigned to the group.
• Lead medium to large projects which included critical changes of the booking workflow for the company website which resulted in less calls to the call center and a marked increase in revenue.

• I was tasked with designing and maintaining various 3rd party web sites which would drive additional traffic from different affiliate organizations to utilize our excess inventory thus reducing burn space.
• Developed html newsletter templates to be used via Interwoven by the online marketing team to create email campaigns.
• Created & implemented marketing emails and helped deploy weekly email campaigns to 2 million households.
• Multi language versions of campaigned were created and support for our UK and overseas offices was provided for code and newsletter email hygiene.
• I was made responsible for meeting with the inline marketing department resources and recollecting information for specific marketing initiatives which were then translated into new landing pages and or email.

• Created various small to medium sized business oriented websites for a wide array of clients
• Acted as marketing, project manager and designer in order to meet client needs and keep projects within budget and specified timelines.

• I was brought on board to work closely with a team of developers and system architects to create an application which would be used to monitor specialized chemicals which could be measured and relayed to labs around.
• All graphical elements, color, typography and design were implemented solely by me.
• Weekly meetings were held via video conferencing with the stake holders in Texas in order provide feedback and status updates.
• Travel we needed to home office occasionally to meet with the team who would be providing training materials to all of the field agents utilizing this online application via a secure channel.

• Created logo, corporate package, marketing materials on and off line.
• Oversaw a small team of designers working remotely from two different offices.
• Prepared documentation for procedures and policies for Brand enforcement.

• I received most of my training and on the job experience via diving in and applying my design skills to the web.
• I was the only designer on staff which meant I had to learn fast and be able to handle a wide array of responsibilities and learn as I went along. The work was challenging but ultimately rewarding.