2015 – Present Wolters Kluwer Tampa, FL• Identify areas of improvement and implement best practices to optimize the knowledge management process, including creating, using, sharing, and maintaining the organization's information and knowledge. Held the credit of formulating over 300 knowledge base articles as well as publishing over 2000 knowledge base articles. Manage a wide-range of functions, including reporting, administrative support, and configuration for Salesforce.• Addressed most frequent customer questions and ensured maximum satisfaction levels by updating the support site with relevant information for each software release.• Strengthened control and improved systems and processes by rolling out corrective actions in coordination with service, technical, and business teams.• Kept global support teams up-to-date with relevant information by coordinating with development, product management, content and learning, and marketing.• Optimized staff performance by identifying knowledge gaps and quality control issues to deliver training sessions.• Implemented an internal training platform (site) for team members to learn and understand the functionality of the TeamMate+ application • Planned, managed, and rolled out the Teammate Learning Center site within the Salesforce Community web portal.• Discover and write application code defects.

• Guaranteed seamless implementation, installation, and operations of Comet Tracker application suite by proactively resolving complex technical support incidents in coordination with customers. Leveraged strong analytical capabilities and a solid exposure to configure testing environments to recreate the customer environment.Work directly with customers to resolve technical support incidents related to the implementation, installation and day-to-day operations of our Comet Tracker application suite.• Recognized as subject matter expert; delivering application, OS, infrastructure, and database support via phone, email, and remote sessions.• Contributed to the development of user guides and solutions for technical support department as well as customers.• Improved operational efficiency by testing, identifying, and reporting system usage, bugs, and trends.• Communicated with developers and database administrators to resolve customer problems as required.

• Led cross-functional team of assemblers and operators with a focus on improving manufacturing and production of ophthalmic surgical instruments and devices. Supported engineering manager in the development of new products. Ensured compliance with industry standards and distributed instruments and devices within the European Union (CE Mark).• Triggered significant increase in production flow and productivity by ensuring manufacturing processes were in full compliance with industry standards.• Designed and customized surgical instruments and devices using AutoCAD LT

* Designed for the development of commercial and residential site properties through the use of AutoCAD 2008 software. * Duties included the conceptual plan development, researching design criteria through local government, creating plan sheets and formulating plan sets for review and submittal.

* Supervised various commercial development construction projects in Florida.* Duties included overseeing and schedule coordination of subcontractors, monitoring scheduling all inspections, ordering materials, and architectural and civil plan review.

* Developed and engineered roadway construction projects for Florida Department of Transportation (State Roads 52, 54, and 56) and for private clientele through the use of Microstation V8, Geopak and other CADD applications.

* Developed and implemented roadway construction plans through the use of various Computer Aided Design & Drafting software applications such as MicroStation J, GEOPAK, IPLOT, and Interplot Organizer.* Provided technical CADD support and troubleshooting across enterprise wide business units (Drainage, PD&E, Environmental, and Transportation).* Assisted in the technical preparation of three Florida Department of Transportation Interstate and Roadway Design Projects.