Luis M. Email & Phone Number

Wake Forest, North Carolina, United States

● Managing and enhancing customer OpenShift environments● IPI of OpenShift on vSphere Hypervisors and migrations from OpenShift to AKS● DR configuration using Portworx Operators● Managing application deployments via Jenkins in production environments● Provide technical expertise in virtualization technologies from Citrix, VMware, Microsoft, and Ovirt● Architect and implement virtualized environments on-prem and off-prem in AWS and Azure.● Assist with Netscaler configurations and troubleshooting

Raleigh, North Carolina

• Design and implement managed and unmanged cloud solutions for various customers.• Deploy and Manage Fortigate Firewalls• Deploy and manage customer solutions using VMware vCloud• Design Citrix virtual delivery solutions using Netscaler VPX, XenDesktop/XenApp, PVS, MCS, Storefront, Application Layering (Unidesk).• Configure and deploy Dell Wyse thin clients• Design and deploy Microsoft RDS solutions• Disaster Recovery and Migration using Zerto, Double-Take and Veeme.• SQL Server Always-On• Microsoft Active Directory Management: DNS, Group Policy, etc.

Raleigh-Durham Area, North Carolina

•Manage Technical Support requests•Ensure responsive and timely resolution to all customer incidents•Monitor backlog of open cases for assigned customers, provide periodic status reports•Oversee progress of technical support staff, escalation team, and engineering team in addressing customer issues, function as point-of-contact for issue management•Provide proactive technical suggestions to the customer’s computing environment•Analyze the ongoing relationship between Citrix and the customer, and then decide when actions need to be taken to enhance or repair this relationship•Provide information regarding training, seminars, and upcoming events•Effectively articulate on features and benefits of product releases and Citrix Consulting Services•Facilitate company technical information, white papers, and latest updates•Periodic customer review sessions regarding technical support status and issues•Provide account information to the sales teams (ERMs and SEs) on a periodic basis – usually weekly.•Participate in Technical Webinars as needed•Participate in cross team projects•Effectively represent the TRM and Support teams

Fairfax, Va

•Provide technical support to government agencies with Citrix environments•Implementation of Citrix environment and components.•Write custom VB scripts for individual environments.•Netscaler and Web Interface code customization.•Working with VMware technologies such as ESX and ESXi, Vmotion, Cloning, Resource Pools, Snapshots, VM monitoring, networking, storage configuration, HA vMotion and DRS.•Working knowledge of Microsoft server environments, Active Directory, and Citrix Products.•Architect and create environments in AWS•Implementation of custom XenApp environments in AWS (VPC, EC2, Route 53, Beanstalk, S3, Glacier) and Microsoft Azure•Troubleshooting XenApp, XenDesktop, XenServer, and NetScaler environments•Troubleshooting and configuring Appsense applications.•Maintain record of tickets within Salesforce and SAP software

Falls Church, Va

Associate Of Science (A.S.), Information Technology

Associate Of Science (A.S.), Business Administration And Management, General