I manage a book of 600-800 high-net-worth households, serving as the primary contact for their banking, lending, and investment needs. I leverage my Series 66 and Accident and Health Insurance License knowledge to provide comprehensive financial advice. I utilize Salesforce to track client interactions, ensuring compliance with KYC protocols and enhancing client service.• I closed a $2.5 million insurance deal by working collaboratively with Insurance Specialists.• Facilitated between $10 and $50 million in referrals to Financial Advisors, significantly contributing to their deal closures.• My management of a $500 million book of business includes both domestic and offshore clients.• I expanded service delivery to LATAM clients, creating avenues for further profitability aligned with client needs.• I closed approximately $20 million in residential mortgage transactions through effective client engagement.

Based at a branch location, I managed and advised a book of clients, primarily serving high-net-worth individuals from Latin America and the United States. I focused on discovering client needs and referring them to financial advisors, mortgage lenders, and business bankers.• My strong client relationship skills secured a $1 million investment within the first six months of hire.• I developed mutually beneficial partnerships with Financial Advisors, enhancing investment and wealth planning services through collaboration.• I converted branch clients to Citi Gold or Citi Gold Private Client segments, increasing customer value.• I ensured strict adherence to KYC/AML compliance norms for each client profile.• I demonstrated proficiency in using Salesforce CRM to manage client relationships, navigate a growing pipeline, and prevent churn due to lack of contact.

I was promoted to manage relationships with affluent clients, focusing on those with $250K+ in accounts. I conducted service level checks, introduced clients to Financial Advisors, and identified opportunities for cross-selling banking products.• I managed a $55 million book of business, delivering personalized advice-based services to introduce new products and expand account relationships.• My partnerships with Private Client Advisors, Mortgage Bankers, and Business Relationship Managers allowed us to deliver an array of products and services to high-value account holders.• I promoted the Chase Private Client segment through client presentations, enhancing client engagement.• I acquired new high-net-worth clients via proactive outreach and notary public services.• I introduced new business accounts and incorporated merchant services, business lines of credit, and loans to grow account portfolios.

I provided banking services to walk-in clients, managed a book of clients, and referred them to Private Client Bankers for more complex needs. I employed notary services as a discovery tool for new opportunities.• I delivered superior client experiences, as reflected in weekly performance reports.• My acquisition of new business accounts and integration of various banking services were highly successful.• I managed client relationships effectively, leading to high client satisfaction and retention.• I demonstrated strong communication and sales skills, enhancing face-to-face client interactions.

I supported a team of financial advisors, providing administrative assistance and managing high-net-worth client relationships. I conducted IRA distributions, asset transfers, and consolidated client accounts.• I achieved full FINRA Series 7 licensing, enabling direct trade execution.• I deepened client relationships to merge outside investment accounts, increasing assets under management.• I implemented 401(k) retirement plans for mid-sized businesses, enhancing client services.• I provided financial planning support to Spanish-speaking clients, leveraging my bilingual skills.• I participated in a forum for Sales Assistants transitioning to Financial Advisor Associates, gaining deeper industry knowledge.