Luis Marques Email & Phone Number

Portugal \ New York

Portugal \ New York

Troubleshooting and support issues related to the end user, document daily activities using ticketing system, performing server patching, monitoring and troubleshooting backup solutions for clients, users administration on active directory, exchange and group policies.DESKTOPS • Installing, configuration and troubleshooting related day to day isseus.• Configuring systems at thesoftware and hardware level;• Management and integrity of password information and systems security files; • Support for hardware and software acquisitions; SERVERS • Management of regular backups, troubleshooting backup logs for errors;• Update and maintain operating systems (firmware versions, patches);• Perform regular maintenance of servers (disk cleanup, ups, fragmentation and performance tuning)• Analysis root-cause of incidents and recommendations for performance improvement;• Creation of mailboxes for clients;• Create and maintain user profiles (Active Directory);• Plan server patches and upgrades; • Conduct regular security checks related to security profiles; • Provide support for virtual environments, Citrix and Windows; Networks • First linesupport troubleshooting; • Basic networkingtroubleshooting; • Check network devices settings; • Diagnose routers / switches / firewalls and gateway problems;• Coordination with vendors and ISPs;• Performing upgrades and maintenance of network devices;

Lisboa E Região, Portugal

Monitoring hardware and various operational processes, eg daily/monthly processes (EOD & EOM) bank BES Venezuela, as required by various customers (GALP, Jerónimo Martins, RTP, Vodafone and CTT), to ensure availability and total quality services.Main functions: • Monitoring servers and application platforms.• Execution of tasks pre-requested by the client (task processing and management of services)• Monitoring and control of the various scheduled processes (daily, weekly, quarterly, etc.) to ensure updated information requested by the clients.• Implement and monitoring backups using HP Data Protector backup and AS/400 Rally.• Resolution or escalation when necessary to the respective teams, processes failures and errors using HP Service Manager for review and correction.• Training and updating documentation regarding tasks and processes for the internal departement.Applications used to perform the various tasks & monitoring systems:• HSIM - HP Systems Insight Manager• SCOM - System Center Operations Manager• NMIS - Network Management Information System, • Open View Operations Direct Console • SAP

Londres, Reino Unido

Providing 3rd line support and Network Administration for over 65 servers and 1000 workstationsActive Directory and Group Policy design and configuration.Microsoft Windows 2000 and 2003 server deployments, administration and disaster recovery including Veritas BackupConsolidation / migration of servers to Microsoft Virtual Server 2005.Development and configuration of Windows 2000/XP operating systems using tools like sysprep and Symantec Ghost.Development and configuration of Microsoft Office 2000/2003.

Londres, Reino Unido

System assembly and support for the implementation of various meetings and conferences. Coordinating with the IT Department providing computer maintenance and administration for the entire conference which included servers, workstations, laptops and projectors.

Londres, Reino Unido

3 line support for Medicare. Implementation and administration of Active Directory and Group Policy to centralize infrastructure management.Installations, configuration and administration including helpdesk support for Windows 2000/2003 environment. Microsoft Exchange 2003 Administration. Administration of Veritas Backup Exec 8.5