Luis Marques Email & Phone Number

Portugal \ New York

Portugal \ New York

• Troubleshooting and support issues related to the end user, document daily activities using ticketing system, performing server patching, monitoring and troubleshooting backup solutions for clients, users.
• Installing, configuration and troubleshooting related day to day isseus.
• Configuring systems at thesoftware and hardware level;
• Management and integrity of password information and systems security files;
• Support for hardware and software acquisitions; SERVERS
• Management of regular backups, troubleshooting backup logs for errors;

Lisboa E Região, Portugal

• Monitoring hardware and various operational processes, eg daily/monthly processes (EOD & EOM) bank BES Venezuela, as required by various customers (GALP, Jerónimo Martins, RTP, Vodafone and CTT), to ensure availability.
• Monitoring servers and application platforms.
• Execution of tasks pre-requested by the client (task processing and management of services)
• Monitoring and control of the various scheduled processes (daily, weekly, quarterly, etc.) to ensure updated information requested by the clients.
• Implement and monitoring backups using HP Data Protector backup and AS/400 Rally.
• Resolution or escalation when necessary to the respective teams, processes failures and errors using HP Service Manager for review and correction.

Londres, Reino Unido

Providing 3rd line support and Network Administration for over 65 servers and 1000 workstationsActive Directory and Group Policy design and configuration.Microsoft Windows 2000 and 2003 server deployments, administration and disaster recovery including Veritas BackupConsolidation / migration of servers to Microsoft Virtual Server 2005.Development and.

Londres, Reino Unido

System assembly and support for the implementation of various meetings and conferences. Coordinating with the IT Department providing computer maintenance and administration for the entire conference which included servers, workstations, laptops and projectors.

Londres, Reino Unido

3 line support for Medicare. Implementation and administration of Active Directory and Group Policy to centralize infrastructure management.Installations, configuration and administration including helpdesk support for Windows 2000/2003 environment. Microsoft Exchange 2003 Administration. Administration of Veritas Backup Exec 8.5