Luis M. Email & Phone Number

Houston, TX, US

South Plainfield, New Jersey, United States

• Performed daily U.S. and international payroll operations incorporating accuracy, timeliness, customer service, and compliance.
• Managed service provider activities across payroll, ensuring adherence to service levels, internal policies and procedures, and external regulations, while focusing on achieving cost effectiveness and strong customer.
• Processed new hires, LOAs, transfers, promotions, and terminations in accurate and timely manner.
• Directed U.S. payroll ticket… Show more
• Directed U.S. payroll ticket system, ensuring all internal and external queries addressed within 48 hours and subsequently resolved in timely manner Show less

Parsippany, New Jersey

• Human Capital Manager, utilizing excellent collaboration, organizational, time management, customer service, problem-solving skills, and the ability to work accurately on meeting deadlines with frequent interruptions.
• Ensured clients payroll and other business-related product services processed in an accurate and timely manner.
• Orchestrated on and offsite annual year-end payroll meetings with clients.
• Performed routine research and executed corrective action on… Show more
• Performed routine research and executed corrective action on client issues and questions concerning ADP products and services.
• Conducted client calls and visits on proactive basis to ensure client satisfaction, retention, and that all current product features utilized and understood.