Luis Martinez Email & Phone Number

Managua, Nicaragua

● Lead the offshore team and directly manage a small team of accountants/bookkeepers● Oversee the daily operations of the offshore team and each of my team member’s tasks● Implement new processes and initiatives across the firm to improve the internal processes to deliver better results in various functions such as operations, hiring and onboarding, and training● Manage a portfolio of clients and ensure their month-end closing was done accordingly.● Oversee and coordinate bookkeeping activities for the offshore team, such as monthly bank reconciliations, A/P and A/R, bill payments approval, 1099 preparation, and monthly review of the clients’ books.● Maintain open communication with clients and other leadership team members● Hire and onboard new team members

Managua, Managua, Nicaragua

● Manage a team of accountants/bookkeepers● Oversee the daily operations of the virtual office and each team member’s tasks● Implement new processes and initiatives to improve the internal operations to deliver better results● Oversee bookkeeping activities for my team, such as monthly bank reconciliations, A/P and A/R, bill payments approval, 1099 preparation, and monthly review of the clients’ books.● Maintain open communication with clients and other leadership team members● Hire and onboard new team members

Managua, Nicaragua

● Bookkeeping for 15+ entities and for Property Management companies● Record transactions in QuickBooks Online and AppFolio Property Management● Monthly bank reconciliations and reviews● Assist with the hiring and onboarding new team members● Conference calls with clients● A/P and A/R review● Bill payments and 1099 preparation

Managua, Nicaragua

● Distributed eyewear products to ophthalmologists and optometrists in their clinics● Helped in inventory processes for both new and existing merchandise● Managed accounts receivables for a business subdivision ● Handled sales databases for monthly, quarterly and yearly reports● Contacted possible new clients to expand the book of business

Managua, Nicaragua

● Purchasing, inventory, and data management

Managua, Nicaragua

● Customer service and sales● Business development by closing deals with vendors and suppliers to expand company portfolio● Translated documents, worked on price lists and did products benchmarking and other admin tasks

Managua, Nicaragua

● Worked remotely as a recruiter to support the talent acquisition teams located on-site in order to fill positions in various company sites in the USA and in Costa Rica● Interviewed candidates over the phone both in English and Spanish, and accepted/rejected them based on job descriptions and requirements● Sourced for talent with different profiles such as engineers, accountants, finance professionals, doctors, customer service, sales executives, professional services roles, and much more, as well as screened resumes● Met quality control metrics pertaining to applicant’s quality, follow up, data input and management

Managua, Nicaragua

• Took escalated calls from credit card account holders• Met First Call Resolution (FCR) as well as Customer Satisfaction (CSAT)• Made outbound calls for funds verification• Dealt with various departments to look for out-of-the-box solutions• Mentored and provided feedback to frontline agents on call handling and product knowledge

Bachelor'S Degree, Agribusiness/Agricultural Business Operations

Business Administration Design and Evaluation of Business Plan Project Management Strategic Management

High School, Sciente And Humanitarian