Luis Martinez Email & Phone Number

Managua, Nicaragua

• Lead the offshore team and directly manage a small team of accountants/bookkeepers
• Oversee the daily operations of the offshore team and each of my team member’s tasks
• Implement new processes and initiatives across the firm to improve the internal processes to deliver better results in various functions such as operations, hiring and onboarding, and training
• Manage a portfolio of clients and ensure their month-end closing was done accordingly.
• Oversee and coordinate bookkeeping activities for the offshore team, such as monthly bank reconciliations, A/P and A/R, bill payments approval, 1099 preparation, and monthly review of the clients’ books.
• Maintain open communication with clients and other leadership team members

Managua, Managua, Nicaragua

• Manage a team of accountants/bookkeepers
• Oversee the daily operations of the virtual office and each team member’s tasks
• Implement new processes and initiatives to improve the internal operations to deliver better results
• Oversee bookkeeping activities for my team, such as monthly bank reconciliations, A/P and A/R, bill payments approval, 1099 preparation, and monthly review of the clients’ books.
• Maintain open communication with clients and other leadership team members
• Hire and onboard new team members

Managua, Nicaragua

• Bookkeeping for 15+ entities and for Property Management companies
• Record transactions in QuickBooks Online and AppFolio Property Management
• Monthly bank reconciliations and reviews
• Assist with the hiring and onboarding new team members
• Conference calls with clients
• A/P and A/R review

Managua, Nicaragua

• Distributed eyewear products to ophthalmologists and optometrists in their clinics
• Helped in inventory processes for both new and existing merchandise
• Managed accounts receivables for a business subdivision
• Handled sales databases for monthly, quarterly and yearly reports
• Contacted possible new clients to expand the book of business

Managua, Nicaragua

• Purchasing, inventory, and data management

Managua, Nicaragua

• Customer service and sales
• Business development by closing deals with vendors and suppliers to expand company portfolio
• Translated documents, worked on price lists and did products benchmarking and other admin tasks

Managua, Nicaragua

• Worked remotely as a recruiter to support the talent acquisition teams located on-site in order to fill positions in various company sites in the USA and in Costa Rica
• Interviewed candidates over the phone both in English and Spanish, and accepted/rejected them based on job descriptions and requirements
• Sourced for talent with different profiles such as engineers, accountants, finance professionals, doctors, customer service, sales executives, professional services roles, and much more, as well as screened resumes
• Met quality control metrics pertaining to applicant’s quality, follow up, data input and management

Managua, Nicaragua

• Took escalated calls from credit card account holders
• Met First Call Resolution (FCR) as well as Customer Satisfaction (CSAT)
• Made outbound calls for funds verification
• Dealt with various departments to look for out-of-the-box solutions
• Mentored and provided feedback to frontline agents on call handling and product knowledge

Bachelor'S Degree, Agribusiness/Agricultural Business Operations

Business Administration Design and Evaluation of Business Plan Project Management Strategic Management

High School, Sciente And Humanitarian