My journey in the automotive industry began straight out of high school when I started as a lot attendant. Over the years, I’ve worked my way up through nearly every department in a dealership, gaining hands-on experience in both service and sales, which has shaped me into the leader I am today. From managing service departments to increasing vehicle sales and driving financial success, I’ve learned that the foundation of a successful dealership is not just about selling cars—it’s about building trust and fostering a strong team culture.As a General Manager, I thrive on creating a high-performance environment where every team member feels empowered to contribute to our collective success. At Jim Coleman Nissan of Ellicott City, I’ve been able to transform a siloed, underperforming dealership into a cohesive, results-driven operation. By implementing new processes, making strategic hires, and providing robust training, we’ve seen significant improvements in gross profit, vehicle sales, and customer satisfaction. Watching our Google reviews climb from 15 to 50 per month was a gratifying indicator that the community noticed the positive changes.Before this role, I led sales teams at Euro Motorcars Bethesda, where I grew our commercial van and preowned sales. My passion for leading by example, creating strategic sales plans, and nurturing relationships with both customers and staff has consistently led to exceeding targets and boosting morale across all departments.With over two decades in the industry, I understand the intricacies of both Fixed and Variable Operations, and I’m fluent in the language of both. I’m a people-focused leader, bilingual in English and Spanish, and I pride myself on fostering an inclusive, supportive culture. I’m ready to bring my leadership, financial acumen, and dealership experience to a new opportunity where I can continue to drive operational excellence and financial growth.