Luis Octavio Meneses Email & Phone Number

Managua, Mn, Ni

Managua, Nicaragua

As an IT Manager, I oversee the strategic direction and roadmap for IAM, Endpoint Management, Networking, and Server Management services. My focus is on optimizing these services to support business outcomes and ensure an integrated, seamless user experience. I leverage data-driven insights to assess the health of IT projects and services, proactively identifying areas for improvement and implementing impactful solutions.I lead the execution of the roadmap by clearing roadblocks and ensuring projects are delivered on time, with transparent reporting on both project milestones and operational services. This approach helps drive operational efficiency and keeps stakeholders informed of our progress and achievements.

1. Devise and realize new business opportunities for GFF.2. Identify improvements to existing products (features) and new products that generate commercial growth for GFF.3. Promote legislative/regulatory changes that affect innovation topics of the Digital Factory.4. Position GFF as a leader in digital issues in the region and identify valuable solutions for the group.5. Contribute to innovation tables and Fintech associations, presentations and proposals aimed at promoting the development of new projects.6. Organize events to identify innovative solutions in the digital entrepreneurial ecosystem.

Managua, Nicaragua

1. Led the Innovation and Digital Transformation Team for Digital Channels, the main goal was to increase the amount of customers that did banking transactions withouth going to a fisical branch and improve the customer experience provided.2. Automate key processes implemented to digital channels based on loyalty strategy. Implemented the top 15 banking transactions through the virtual assistant of the company as a result efficiency was increased by 30%.3. Implemented the virtual assitant at all of the digital channels of the company resulting in a 40% increase in customers using digital channels. Awarded for Meta as a Success History.4. Through different digital campaigns, I increased business opportunities for different bank products by 20%5. Collaborated with cross-functional teams to complete complex projects successfully, resulting in increased operational efficiency and customer satisfaction.6. Drove continuous improvement by keeping abreast with Agile and Scrum best practices and trends.7. Led a web development project for the virtual assistance, this increase in 20% the amount of clients that use the digital channels.

Managua, Nicaragua

1. Led a versatile team of six individuals in streamlining, automating, and simplifying the remittances product processes for a regional banking organization2. Applied customer experience technologies like design thinking, buyer personas, and customer journeys as well as scrum methodology for project management. In order to meet customers expectations.3. Implemented remittance payments in digital channels, resulting in a 25% increase in remmitances payments.4. Collaborated with the engineering, marketing, and operational departments.5. Enhanced the website's UX/UI and the remittance payment process, which resulted in a 10% increase in remittances payments.6. Attention to complaints and incidents of the service to internal and external clients.7. Led 6 web development projects for the remmitance product, this increases 20% the amount of clients for the product

Nicaragua

Head of the Quality department:1. Led a team of 25 employees in the implementation of a new Banking Core for the company, this was a $500,000 migration project which resulted in a efficiency increased by 85%.2. Productivity was increased by 45% as a result of the development and implementation of innovative operational strategies.3. Responsible for all the continuous improvement projects and identication of project risks and develop risk mitigation plan.4. Conducting a thorough analysis of the company's quality management system, identifying and addressing system gaps, resulting in a 20% reduction in errors and an increase in customer satisfaction.5. Support with training sessions on the use of new processes, improvements and new systems.

Managua, Nicaragua

1. Conducting a thorough analysis of the company's quality management system, identifying and addressing process and system gaps.2. Implemented improvements in the credit processes to improve the customer experience and as a result increased their efficiency by 20%3. Manage the requirements of continuous improvement projects.4. Manage the official company documentation.5. Operational visits to ensure compliance with the processes according to the established policies

Master En Project Management, Project Management

Grado En Ingeniería, Industrial Engineering