Luis M. Email & Phone Number

Mexico City, Mexico

Ciudad De México, México

Análisis de información sobre los procesos de negocio en las diferentes áreas de empresasen diferentes giros con el fin de proponer soluciones tecnológicas para facilitar laoperación en todos los niveles directivos y administrativos bajo un entorno informáticomaduro y seguro basado en mejores prácticas y procedimientos.

Miguel Hidalgo, CDMX

• Preparation, development and execution of the projects of the different areas of Operations, such as Customer Service, Purchasing, Fulfillment, Affiliation, Affiliate Service.
• Explanation of results through executive presentations with the Highlights vs. Budget and Forecast.
• Ensure compliance with the spending budget, making processes more efficient in order to increase service capacity without increasing spending.
• Collaboration in the design, development and launch of new products and new functionalities to improve the portfolio of solutions.
• Achieve and maintain customer service levels with the goal of increasing customer retention and improving NPS levels year over year.
• Improve performance and use of resources through better business conditions with suppliers, automation of processes, technological developments, analysis and improvement of KPI's.

Miguel Hidalgo, CDMX

• Responsible for the generation and updating of annual income and expense budgets, quarterly forecast for the different products of the company.
• Monthly review and analysis of the results of the month, comparing and explaining the differences versus budget and previous year through executive presentations.
• Generation of strategies to generate additional income mainly through rate initiatives.
• Analysis of transactionality and profitability by product.
• Monitoring of monthly compliance with income and expense budgets.

Miguel Hidalgo, CDMX

• Update on the company's main products, improving the customer experience through new features and improving the customer experience.
• Development and launching new products complying with government legislation (SAT)
• Generation of commercial alliances with "co-brand" products.

Miguel Hidalgo, CDMX

• Coordination and direction of the correct execution of Company’sprojects.
• Preparation of monthly, quarterly and annual executive presentations (Story-telling) with the evaluation of the company's performance and the objectives achieved.
• Efficient coordination of the teams and the requirements of the different areas involved in each project.
• Generation and implementation of strategies to make the different income lines more efficient.

Santa Fe, CDMX

• Customer profile analysis through different variables
• Customer selection for sales campaigns during the year.
• Update customer information through digital campaigns.
• Generation and acquisition of prospects for new customer campaigns

Licenciatura, Sistemas Computacionales

Licenciatura, Actuarial Science, Pasante

Diploma Of Education, Business Administration And Management, General

Licentiate Degree, Computer Science, A