I graduated as an IT Technician from IFMG Campus Formiga in 2023, where I gained comprehensive knowledge in operating systems, networks, databases and software development. Concurrently, I completed my training as an Administrative Assistant Technician at SENAI Arcos in 2019, which solidified my understanding of administrative processes. Currently, I work as a Support and Implementation Analyst at Minerion, where I apply my technical skills to deliver efficient and customized solutions to clients. With a customer-centric approach, I am responsible for understanding each client's specific needs and implementing solutions that optimize their processes and foster business growth. My commitment to excellence and continuous improvement enables me to proactively and effectively tackle challenges, ensuring customer satisfaction and contributing to the success of both the team and the organization as a whole.