- Participate and support in implementation of moderate-to-complex projects - Identify opportunity for process improvements within scope of responsibilities in Technology Business Services- Review and analyze performance trends and coordinate implementation of process and procedure improvements, related to low-to-medium risk deliverables - Present recommendations for resolving complex situations regarding user access and security administration issues - Exercise some independent judgement while developing understanding of function, policies, procedures, and compliance requirements - Provide information to functional colleagues, internal partners, and stakeholders, including internal, as well as external customers

I hold the following responsibilities as Business Operations Manager: - Manage and maintain relationships with existing and prospective commercial and residential customers- Perform accounting and HR related tasks - Research and market to our target audience- Prep for insurance auditsOur business is centered around respect, trust, and communication both within our crew and with our customers .We are happy to service both commercial and residential clients/friends. Juanitos Landscaping focuses on providing a quality service with friendly faces at an affordable fair price. Juanitos Landscaping services include but are not limited to:Yard maintenance and full clean ups, paver installation, gravel spread, and plant removals. *Proud member of Fuerza Local ( Local First ); supporting local businesses to improve the local economy.

▪ Created reports for Audit, internal clients, and leadership detailing security issues and remediation expectations▪ Provided global InfoSec consulting services to internal and external groups of diverse fields ( e.g Marketing, Legal, Compliance, Developers) to assess risk and ensure application, infrastructure, or process implementations were consistent with PayPal Policy.▪ Participated in the Data Protection Council Working Group who made enterprise level decisions on the classification of data and contributed to the maintenance of the Data Classification Tool.▪ Led a small group of consultants in the effort to reduce ticket intake by 10%▪ Created a documentation to educate teammates across diverse backgrounds on our consulting process▪ Maintained a flexible schedule to accommodate global teams and complete tasks effeciently.

▪ Created reports for internal clients detailing the security issues and remediation expectations▪ Provided global InfoSec consulting services to internal groups and development teams to assess risk and ensure application/infrastructure implementations are consistent with PayPal standards.▪ Built and maintained constructive working relationships with a diverse community (in and outside of technology); effectively communicated (both written and verbal) with and influenced both technical and non-technical audiences.▪ Constructed a Knowledgebase to train new employees/interns, decreasing the learning curve and improving team efficiency

▪ Managed the creation of a Python application that facilitated the use of urlscan.io ▪ Created a Selenium application that optimized the daily interaction with our Fraud Tracking System ▪ Manually created and resolved cases pertaining to phishing and fraud▪ Provided internal assistance to employees with phishing/security questions or concerns

▪ Improved the S3 team’s main Confluence space by redesigning the user interface.▪ Collected and recorded information about S3’s hardware to update inventory.▪ Arranged meetings with team members and managers in order to receive and incorporate feedback to projects.▪ Cooperated in the creation of a Dashboard that gave visibility to the S3 team’s task tickets.

▪ Conduct primary research in order to market target areas. ▪ Use excel sheets to create a specialized invoice template for the company.▪ Responsible for maintaining customer relationships by routinely requesting feedback and relaying that to the rest of the crew▪ Keeping track of expenses and revenue to assure profit on specific projects▪ Provide customers with solutions to their landscaping needs through research and prior knowledge

Worked in a fast paced environment to provide the best customer dining experience.

Tutored students through the AVID program. I tutored grades 7th - 12th in all subject areas. The most common courses I tutored were Algebra, Calculus, Physics , Geometry, Chemistry, Biology, and English.

Provide excellent customer service and care to the elderly. Meeting customers needs by providing medical help, companionship, or cleaning services. I was self-managed in this role. My day consisted of optimizing and fulfilling a schedule(rotation) of clients and the services they needed. At times I worked 15-18 hour shifts.

Worked in the finishing line. This incorporated assuring customer satisfaction. I was one of the last impressions the customer took of the company.